Firefox 18 fails to connect to any site beond Google. Same Network settings in Firefox 17 work.
After upgrading Firefox 17.x to version 18.0.1, the ONLY site that will connect and can run is Google. Attempts to connect to any other DNS results in a tab displaying the label 'Connecting', with an hourglass circle. After rolling-back to Firefox 17.0esr, all connections succeed using the same proxy settings.
All Replies (5)
System:
- Windows 7 64-bit Enterprise Edition
- OS Version 6.1.7600 Build 7600
- Dell Optiplex 980
Functionality in Firefox 18.0.1:
- Google Search works
- Google Images work with images displayed
- External links invoked from within Google Search Results fail
- Internet Explorer and Chrome work fine
Troubleshooting:
- Uninstalled all addins
- Disabled Windows Firewall
- Disabled Antivirus
- Disabled Windows DEP
- Disabled Windows UAC
- Rebooted PC and closed all non-essential processes
- Increased network connection timeout in Firefox in about:config
- Tested Auto-detect proxy settings in Firefox (Advanced >> Network >> Settings)
- Tested Use system proxy settings (Advanced >> Network >> Settings)
- Tested manually-entered proxy details (Advanced >> Network >> Settings)
- Currently using 'Automatically detect' and 'Use automatic config script' in Control Panel >> Internet Options >> Connections >> LAN Settings
- Restored Default Firefox Settings
- Uninstalled Firefox, deleted personal data, deleted installation directory, deleted registry keys and reisntalled 18.0.1 from a newly downloaded Setup Executable
- Tested the above network connection changes with the reinstallation
After all that, I uninstalled Firefox, deleted personal data and installed Firefox 17.0esr. Using the default 'use system proxy settings' network setting, it works perfectly. After upgrading to 17.0.2, it still worked.
When entering an IP address (to test whether it's a DNS resolution issue), 17.0.2 would work and 18.0.1 would still fail, leading me to conclude that the issue is a software bug rather than a proxy problem.
Have the Developers any input as to what may be different between 17 and 18 with regard to basic conectivity?
NB: I should note that I have already trawled through the generic connectivity troubleshooting steps Mozilla provide, as well as the help articles for situations in which Google is the only accessible site, and various other troubleshooting suggestions I found when searching. All signs point to the issue being a bug in this version.
Modified by pmod
Here is the Troubleshooting Information from 18.0.1:
Application Basics
Name
Firefox
Version
18.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20130116073211
browser.startup.homepage_override.mstone
18.0.1
extensions.lastAppVersion
18.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1359418610
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
Graphics
Adapter Description
NVIDIA GeForce 9300 GE
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM
256
Device ID
0x06e0
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7600.16972)
Driver Date
10-2-2012
Driver Version
9.18.13.697
GPU #2 Active
false
GPU Accelerated Windows
1/1 Direct3D 10
Vendor ID
0x10de
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 9300 GE)
AzureCanvasBackend
direct2d
AzureContentBackend
direct2d
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.4
4.9.4
NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
NSSUTIL
3.14.1.0
3.14.1.0
Unfortunately I've effectively covered the steps there.
- Thoroughly tested Proxy settings
- Disabled Firewall
- Disabled Security apps
- IPv6 is enabled and works fine in FF17
- There's no DNS prefetching option
- I've entered an IP address negating DNS resolution faults
- There are no router issues from the workstation
- Etc.
I skimmed through the remaining sugesstions, but they all relate to infrastructure faults, of which there are none. The issue is very likely caused by a software change, as the immediate previous iteration of the product worked.
Seems this question is dead. Shame one of the Mozilla Devs couldn't give feedback :(