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I cannot access my Hotmail email inbox via my Firefox browser. It's accessible from another computer via Firefox, but not mine. Please reply to [email protected]. Thank you.

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

sfawcett
sfawcett
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I can log in to my hotmail account ([email protected]), but cannot access my inbox. The message I receive when trying to access the inbox is "sorry, there's a problem with Hotmail right now". I can access my inbox via Firefox from another computer (Mac) but not from my PC. I have also been able to access via Explorer from my PC. I've accessed the same in box since 2009 via Firefox. Could Firefox be blocking my inbox? I need a resolution ASAP. Thank you.

I can log in to my hotmail account ([email protected]), but cannot access my inbox. The message I receive when trying to access the inbox is "sorry, there's a problem with Hotmail right now". I can access my inbox via Firefox from another computer (Mac) but not from my PC. I have also been able to access via Explorer from my PC. I've accessed the same in box since 2009 via Firefox. Could Firefox be blocking my inbox? I need a resolution ASAP. Thank you.

All Replies (3)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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Upgrade your browser to Firefox 9 and check

sfawcett
sfawcett Question owner
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Swarnava - Thank you for the suggestion, but it did not seem to resolve the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).