We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I get error messages when opening ff 7:

  • 2 replies
  • 337 have this problem
  • 1 view
  • Last reply by jye1912

more options

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [ISkypeFfExtension.Initialize]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://skype_ff_extension/content/browserOverlay.js :: <TOP_LEVEL> :: line 9" data: no]

[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [ISkypeFfExtension.Initialize]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://skype_ff_extension/content/browserOverlay.js :: <TOP_LEVEL> :: line 9" data: no]

All Replies (2)

more options

The error message indicates that this is coming from the Skype add-on. If you're not using it, you could just uninstall or disable it from the Add-ons page (Click the orange Firefox button and then click Add-ons).

more options

Thank you for this info - is it Skype that is now out of date?