Page in Yahoo mail which says "There is a screen resolution problem". Did trouble shooting with all concerned, even all browsers. The issue is Firefox!
I have latest version of Yahoo mail. When I click the link 'mail' from my Yahoo Home Page, it directs me to a page which reads, "There is a screen resolution problem". In the body of that page it explains how to resolve the issue. BUT, I don't have an issue with the resolution -- Screen resolution should be 1024x600 or greater and IT IS! This only happens with YOUR browser. I have Chrome and IE, neither of which is a problem. I worked with a yahoo mail support representative and he explains it IS an issue with Firefox and to make you aware and fix the problem -- I use a Vista OS on one computer and Windows 7 on my other computer, both of which has the same issue, so we KNOW with certainty it is a Firefox issue.
Chosen solution
I don't think this issue effects everyone who uses Firefox because I am able to visit Yahoo Mail without any problems. I would suggest resetting the page zoom on the page that problem is occurring on. You can do so by following these steps go to View > Zoom > Reset or press (Ctrl+0 (zero).
Read this answer in context 👍 25All Replies (7)
Chosen Solution
I don't think this issue effects everyone who uses Firefox because I am able to visit Yahoo Mail without any problems. I would suggest resetting the page zoom on the page that problem is occurring on. You can do so by following these steps go to View > Zoom > Reset or press (Ctrl+0 (zero).
Perfect!! Thank you soooooo much! Great help... I was in chat with Yahoo yesterday for an hour ... they didn't KNOW this?? You're pretty sharp or I'm just dumb as dirt. ;-) Thanks a bunch ....
This is kind of fishy to me. The problem can't really be the browser. It has to be the website.
Web developers have an obligation to work with the different agents that their users use to navigate to find a cross-compatible solution to what their doing. Ask anyone who still has to make changes to their web pages to get them to work on Internet Explorer 6 which still has a significant user base.
As a web developer myself, I do this all the time. Sometimes it's easy, sometimes it's hard, but I never just quit and blame the browser, telling its user base to use a different one. (Although that has happened en masse before in worst case scenarios like NN4.) If it really can't be done on one major browser, it's probably not worth doing it at all, which is why we bother with compatibility charts.
Anyway, like @weather15 said, it doesn't happen to everyone. And I've gotten the warning before. It's part of the Yahoo! Mail web app, not part of Firefox. I don't see it on any other website which I frequent, so I say, Yahoo! had to go out of their way to put it into their app.
I'm not blaming Yahoo! either; I just don't buy your story, or you ended up running into the worst support rep ever.
Excellent! Thanks for this solution. It was driving me crazy. The simplest solution - hit "control-0" (that's a zero). I had my menu bar turned off so couldn't find the "view" menu initially. Much obliged!
Thank you, I just couldn't find how to reset the zoom for that particular page; the support I pulled up lead to overall screen resolution. It really was me, as I hit some combo of keys/pointer that changed it, just forgot how to change it back. <control><0> (zero) seems to have worked, thanks again!
This worked after I did it on the offending page. It does not work if you are not on the yahoo page with the error message showing.
THANK YOU!!!!