Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When my Mac upgraded to 3.6.13, my bookmarks and history disappeared and I can't save any new bookmarks and history is not working.

  • 2 replies
  • 25 have this problem
  • 1 view
  • Last reply by jdavidson

more options

My menu bar disappeared. My history disappeared. My bookmarks disappeared. I can't add bookmarks and I can't record history.

My menu bar disappeared. My history disappeared. My bookmarks disappeared. I can't add bookmarks and I can't record history.

Modified by jdavidson

All Replies (2)

more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

more options

Oprnrd Profile and (see below)

  3. Delete or rename all files named "places.sqlite", including "places.sqlite-journal" and any "places.sqlite.corrupt" files, if found. 

When I restarted Firefox, "places.sqlite" was rebuilt and my empty bookmarks and menu bar reappeared. Then I went to Organize bookmarks and restored my bookmarks and history from 5 days ago. Now all is well. Thanks for you help.