Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Troubleshoot mode works fine, regular mode, passwords won't be remembered, Mac OS

  • 2 replies
  • 0 have this problem
  • 1 view
  • Last reply by sjallyn

more options

Been Using thunderbird forever. Recently, on my MacbookPro only, Thunderbird won't remember my email passwords and if I check the box for that, it won't retrieve email. If I just enter the password, it works fine. If I start up in troubleshoot mode it works fine, but in anything else it fails. I have checked the reset menus, etc and disable all add ons, but that still won't work. ONly troubleshot mode works correctly, how can I fix this?

Been Using thunderbird forever. Recently, on my MacbookPro only, Thunderbird won't remember my email passwords and if I check the box for that, it won't retrieve email. If I just enter the password, it works fine. If I start up in troubleshoot mode it works fine, but in anything else it fails. I have checked the reset menus, etc and disable all add ons, but that still won't work. ONly troubleshot mode works correctly, how can I fix this?

All Replies (2)

more options

Do you have an antivirus product? Troubleshooting mode also prevents them injecting their often broken tools.

more options

I have the exact same setup on my desktop and that works fine. I will try disabling it anyway to see. Thanks.