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Cannot receive email using Thunderbird

  • 5 replies
  • 1 has this problem
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  • Last reply by Len

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Running T-bird 91.3.1 (latest). Few days ago, when I open Tbird, it goes to get mail but never succeeds, says connecting to pop.verizon.net at bottom. When I look at the table of Saved Logins" (on Privacy page) it only shows one entry: pop.verizon.net with my userid.

On my wife's PC, where Tbird works perfectly, there are 2 entries in the provider column: pop.verizon.net smtp.aol.com

My question is this- how do I create a saved password entry for smtp.aol.com? I believe that's my problem

Running T-bird 91.3.1 (latest). Few days ago, when I open Tbird, it goes to get mail but never succeeds, says connecting to pop.verizon.net at bottom. When I look at the table of Saved Logins" (on Privacy page) it only shows one entry: pop.verizon.net with my userid. On my wife's PC, where Tbird works perfectly, there are 2 entries in the provider column: pop.verizon.net smtp.aol.com My question is this- how do I create a saved password entry for smtp.aol.com? I believe that's my problem

Chosen solution

Problem solved by my PC manufacturer (not sure what he did). Problem now closed. Thank you to responders who offered solution.

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All Replies (5)

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Tools/Account Settings, Outgoing Server (SMTP) at the bottom of the left pane. Is there an entry with smtp.aol.com or smtp.verizon.net? Select the account in the left pane: what is the Outgoing Server (SMTP) in the right pane?

See https://support.mozilla.org/en-US/questions/1358843

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by the way, I did what the instructions stated (your link) and now my Saved Logins page is empty. When I reload TB and it goes to get mail, that box is still empty

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After Saved Passwords is emptied, and TB restarts, you will be prompted to enter the account password in the OAuth window, and a token will be stored in Saved Passwords (cookies must be accepted for OAuth authentication).

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Chosen Solution

Problem solved by my PC manufacturer (not sure what he did). Problem now closed. Thank you to responders who offered solution.