We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to access upgrade in Thunderbird (7/13/21)

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

more options

I cannot access my current version (78.11.0) of Thunderbird (popup message indicates it's not compatible) I know a new version just released on 7/13/21, shall I uninstall current version to upgrade?

I cannot access my current version (78.11.0) of Thunderbird (popup message indicates it's not compatible) I know a new version just released on 7/13/21, shall I uninstall current version to upgrade?

All Replies (1)

more options

I assume this is the error message which is telling you the version is incompatible with the same version. Just re install from thunderbird.net it will not change anything, but it will clear the error.