Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Sudden Failure to Access Twitter

  • 4 replies
  • 1 has this problem
  • 6 views
  • Last reply by TCG - RJM

TCG - RJM
TCG - RJM
more options

Out of the blue today, I cannot access the Twitter platform from my Firefox browser. Each time I try, I get a window with this message:

"Oops.

The site at https://twitter.com/ has experienced a network protocol violation that cannot be repaired.

The page you are trying to view cannot be shown because an error in the data transmission was detected. 

   Please contact the website owners to inform them of this problem."

Firefox is my usual browser, and I've never had this problem before. I tried on Safari, and there was no problem accessing Twitter. Also, no problem on my iPhone 8 Plus.

I'm on a MacBook Pro laptop.

Thanks!

Out of the blue today, I cannot access the Twitter platform from my Firefox browser. Each time I try, I get a window with this message: "Oops. The site at https://twitter.com/ has experienced a network protocol violation that cannot be repaired. The page you are trying to view cannot be shown because an error in the data transmission was detected. Please contact the website owners to inform them of this problem." Firefox is my usual browser, and I've never had this problem before. I tried on Safari, and there was no problem accessing Twitter. Also, no problem on my iPhone 8 Plus. I'm on a MacBook Pro laptop. Thanks!

Chosen solution

Hi there,

To fix this issue, click on the lock in the address bar, then click "Clear Cookies and Site Data..."

Hope this helps!

Read this answer in context 👍 0

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
lolrepeatlol
lolrepeatlol
more options

Chosen Solution

Hi there,

To fix this issue, click on the lock in the address bar, then click "Clear Cookies and Site Data..."

Hope this helps!

TCG - RJM
TCG - RJM Question owner
more options

Thanks very much. Tried it and had success!

TCG - RJM
TCG - RJM Question owner
more options

Thank you to you two responders. Problem solved!