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Can't maintain contact with Doctor's video visit.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Lee Puryear
Lee Puryear
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I can sign into a video appointment with my doctor through my hospital's portal. Part way through the appointment I lose the connection. I re-entered through google and everything worked fine.

I can sign into a video appointment with my doctor through my hospital's portal. Part way through the appointment I lose the connection. I re-entered through google and everything worked fine.

All Replies (1)

FredMcD
FredMcD
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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop