We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Not getting logon or terms page when I connect to a public wifi

  • 6 replies
  • 2 have this problem
  • 31 views
  • Last reply by randy.waite

more options

When I connect to a public wifi I get connected to their network. However, the terms acceptance page won't load, which means I can't agree to terms, which means that I cannot get connected to the internet. There was no problem through Tuesday, 12/10/19, but starting on Wednesday the terms pages quit loading.

When I connect to a public wifi I get connected to their network. However, the terms acceptance page won't load, which means I can't agree to terms, which means that I cannot get connected to the internet. There was no problem through Tuesday, 12/10/19, but starting on Wednesday the terms pages quit loading.

Chosen solution

After trying 4 different browsers, I went back into (again) my Windows settings. After reapplying various settings, I tried again ... and was successful this time. Thank you very much for responding to my needs - I deeply appreciate your efforts.

Read this answer in context 👍 0

All Replies (6)

more options

Does it help at all to go to an unsecured address you haven't visited before, such as

http://example.com/

and let the wi-fi hotspot redirect from there?

That should avoid secure connection errors and also avoid any problems that could be caused by previously cached pages or old cookies.

more options

I tried an unsecured address, but that didn't help (tried it at two different public wifi locations).

more options

What do you get -- something like a site not found error, or connection timed out, or ??

more options

My network status shows that I am connected to the network, but have no internet access.

more options

randy.waite said

My network status shows that I am connected to the network, but have no internet access.

I understand that part, but what do you get when you try to load a page in Firefox? Or in Microsoft Edge?

more options

Chosen Solution

After trying 4 different browsers, I went back into (again) my Windows settings. After reapplying various settings, I tried again ... and was successful this time. Thank you very much for responding to my needs - I deeply appreciate your efforts.