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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Eve

nathan.sharp
nathan.sharp
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I am running a recently refreshed version of Firefox 71.0 (64 bit). My Firefox is closing completely whenever I try to browse to locate a file. This happens on multiple sites, but as an example, I went to https://send.firefox.com/ and tried to browse out for a file. The file explorer window opens, but then Firefox freezes and shuts down. There are no crash reports generated when this happens. This also happens when I run Firefox in safe mode. This has been happening for a few days and was also happening in Firefox 70.0.1.

I tried the same process using Microsoft Edge, and I am able to browse out for the file without issue.

Thank You

I am running a recently refreshed version of Firefox 71.0 (64 bit). My Firefox is closing completely whenever I try to browse to locate a file. This happens on multiple sites, but as an example, I went to https://send.firefox.com/ and tried to browse out for a file. The file explorer window opens, but then Firefox freezes and shuts down. There are no crash reports generated when this happens. This also happens when I run Firefox in safe mode. This has been happening for a few days and was also happening in Firefox 70.0.1. I tried the same process using Microsoft Edge, and I am able to browse out for the file without issue. Thank You

Chosen solution

A user in this thread found that when they uninstalled something called Mozilla maintenance support (from windows) the issue went away.

Find more information about this here

Try this and let me know what you find. Thanks.

Read this answer in context 👍 1

All Replies (3)

Eve
Eve
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Chosen Solution

A user in this thread found that when they uninstalled something called Mozilla maintenance support (from windows) the issue went away.

Find more information about this here

Try this and let me know what you find. Thanks.

Modified by Eve

nathan.sharp
nathan.sharp Question owner
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This did seem to solve the issue. I did have to uninstall Mozilla maintenance support from Windows since simply disabling it did not solve the issue.

Thanks for the help.

Eve
Eve
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Great. I'll update the language to say uninstall rather than disabled. Thanks!