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Firefox freezing in W10 after clicking on any bookmark in menu but toolbar works ok.

  • 2 replies
  • 2 have this problem
  • 9 views
  • Last reply by dickpilz

dickpilz
dickpilz
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Firefox 57.0.4 has stopped responding to any mouse click or keyboard entry after clicking on any bookmark in the Bookmark Menu. However, the Bookmarks in the Toolbar seem to work OK - no problems with those so far.

It worked the previous day at work, but not today.

Firefox 57.0.4 has stopped responding to any mouse click or keyboard entry after clicking on any bookmark in the Bookmark Menu. However, the Bookmarks in the Toolbar seem to work OK - no problems with those so far. It worked the previous day at work, but not today.

Chosen solution

Hi, this might be caused by an add-on, so try disabling them to test - Add-ons Manager (Ctrl+Shift+A) > Extensions, then restart Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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All Replies (2)

Scribe
Scribe
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Chosen Solution

Hi, this might be caused by an add-on, so try disabling them to test - Add-ons Manager (Ctrl+Shift+A) > Extensions, then restart Firefox.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

dickpilz
dickpilz Question owner
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I removed the only two extensions, Cisco WebEx and Video Download Helper, and restarted. Bookmarks worked again.

Then, I put the extensions BACK and restarted. Bookmarks still worked