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Firefox keeps asking if I want to update.

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by mattcamp

cchinn
cchinn
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Running Windows 10. Every time when opening Firefox it asks if I want the updater to make changes to my computer. If I answer yes, it appears to download. Open it again and same thing. If I answer no, a small window in the upper right of the screen states: "Firefox cannot update to the latest version. Download a fresh copy of Firefox and we'll help you install it."

If I look at what version I'm running in the Help menu, it shows version 55(32-bit); again appears to download something and has a button "Restart to update Firefox". If I click the button it restarts Firefox. But nothing changes. Close Firefox, open again and it again asks the same questions.

Running Windows 10. Every time when opening Firefox it asks if I want the updater to make changes to my computer. If I answer yes, it appears to download. Open it again and same thing. If I answer no, a small window in the upper right of the screen states: "Firefox cannot update to the latest version. Download a fresh copy of Firefox and we'll help you install it." If I look at what version I'm running in the Help menu, it shows version 55(32-bit); again appears to download something and has a button "Restart to update Firefox". If I click the button it restarts Firefox. But nothing changes. Close Firefox, open again and it again asks the same questions.

All Replies (3)

mattcamp
mattcamp
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Uninstall Firefox, download the latest version from the official website and re-install it.

cchinn
cchinn Question owner
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Will that get rid of all my bookmarks? Or do I need to export as HTML file and then import after re-install?

mattcamp
mattcamp
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You'd better export your bookmarks to an .HTML file first, so you can easily restore them afterward.

Modified by mattcamp