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No folders are listed after moving profile

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by decibel

decibel
decibel
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After moving my profile Thunderbird shows all my accounts but no folders at all, even under "Local Folders" or an RSS feed I have. I can still see account settings.

This is the error I'm seeing in Error Console:

Timestamp: 1/18/17, 12:38:32 PM Error: [Exception... "Component returned failure code: 0x80550007 [nsIMsgFolder.getStringProperty]" nsresult: "0x80550007 (<unknown>)" location: "JS frame :: chrome://messenger/content/folderPane.js :: getSmartFolderName :: line 2780" data: no] Source File: chrome://messenger/content/folderPane.js Line: 2782

After moving my profile Thunderbird shows all my accounts but no folders at all, even under "Local Folders" or an RSS feed I have. I can still see account settings. This is the error I'm seeing in Error Console: Timestamp: 1/18/17, 12:38:32 PM Error: [Exception... "Component returned failure code: 0x80550007 [nsIMsgFolder.getStringProperty]" nsresult: "0x80550007 (<unknown>)" location: "JS frame :: chrome://messenger/content/folderPane.js :: getSmartFolderName :: line 2780" data: no] Source File: chrome://messenger/content/folderPane.js Line: 2782

Chosen solution

I found the problem. The profile was originally symlinked from another location, but Thunderbird had resolved through the symlink, so the base path was stored in a bunch of places in prefs.js. After fixing the absolute paths and fixing a bunch of directory-rel entries things seem to be working again.

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All Replies (2)

Tonnes
Tonnes
  • Locale Leader
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Most likely, you have not set some path correctly, skipped profiles.ini, or the profile locations or other path settings do not match. Did you use the instructions in the Move Thunderbird data to a new computer and Profiles - Where Thunderbird stores your messages and other user data support articles?

decibel
decibel Question owner
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Chosen Solution

I found the problem. The profile was originally symlinked from another location, but Thunderbird had resolved through the symlink, so the base path was stored in a bunch of places in prefs.js. After fixing the absolute paths and fixing a bunch of directory-rel entries things seem to be working again.