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Can´t open or attach pdf-file in Thunderbird

  • 5 replies
  • 1 has this problem
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  • Last reply by Matt

SunOne
SunOne
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Since Windows 10 anniversary update 1607 i cannot open/attach pdf-file in Tunderbird 45.4.0 without causing Thunderbird to crash.

Clicking on the Attachments-tab in options also causes Thunderbird to crash immediately. Disable add-ons, Antivirus or running Thunderbird in safe mode does not help either.

Since Windows 10 anniversary update 1607 i cannot open/attach pdf-file in Tunderbird 45.4.0 without causing Thunderbird to crash. Clicking on the Attachments-tab in options also causes Thunderbird to crash immediately. Disable add-ons, Antivirus or running Thunderbird in safe mode does not help either.

All Replies (5)

Matt
Matt
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Crash Ids? https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

SunOne
SunOne Question owner
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http://crash-stats.mozilla.com/report/index/bp-b29b68ea-b424-4705-a33b-940bb2161008

Matt
Matt
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I see a total of 38 crashes, but no real answers. I do with people would put comments in there. SO I will have a couple of guesses.

What anti virus program are you using? McAfee in particular has been having crashes assigned.

Have you tried disk cleanup? try typing it into search, it was first on my list.

SunOne
SunOne Question owner
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I only use Windows Defender as anti virus program and the disk cleanup did not solve the problem. Maybe making a clean install will work, just have to figure how to save all mails and account-settings first.

Matt
Matt
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I see nothing that would be fixed by a reinstall, but go ahead. I have no better solution. Note that none of your settings or mail is touched by a reinstall. ALL you are doing is refreshing the program files and registry settings.