Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I contact someone to explain the problems (not describable in one sentence) that are preventing me from donating to Thunderbird?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt

beverlyshepard19
beverlyshepard19
more options

The last update of Thunderbird has caused these situations: 1) I can't "paste as quotation" an excerpt from another e-mail into one I am sending. Nothing happens. (I can "paste as quotation" from a word processing program or a website, just not my very own e-mails.) 2) When I quote a received message, I can't insert my comments within the text; when I try this it deletes the quoted message entirely.

These two things mean that a lot of what I have been accustomed to doing with e-mail is now impossible without going outside Thunderbird, composing a message elsewhere the way I want it, and then pasting it back into a Thunderbird e-mail message. Not the convenient thing we are meant to believe a good e-mail program is. As long as this little mess continues I won't be donating to Thunderbird.

The last update of Thunderbird has caused these situations: 1) I can't "paste as quotation" an excerpt from another e-mail into one I am sending. Nothing happens. (I can "paste as quotation" from a word processing program or a website, just not my very own e-mails.) 2) When I quote a received message, I can't insert my comments within the text; when I try this it deletes the quoted message entirely. These two things mean that a lot of what I have been accustomed to doing with e-mail is now impossible without going outside Thunderbird, composing a message elsewhere the way I want it, and then pasting it back into a Thunderbird e-mail message. Not the convenient thing we are meant to believe a good e-mail program is. As long as this little mess continues I won't be donating to Thunderbird.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.