We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Since I updated Thunderbird on Windows 7 Pro Dell laptop I am only able to send email from my primary email account.

  • 4 replies
  • 3 have this problem
  • 1 view
  • Last reply by CameronB

more options

Since I updated Thunderbird on Windows 7 Pro Dell laptop I am only able to send email from my primary email account. I have two email accounts that I use on Thunderbird. Both email accounts can receive emails just fine. I have another Windows 7 desktop computer on the same LAN and Thunderbird works fine sending and receiving the same email as on my laptop. I did not update Thunderbird on this computer. I have tried re-installing TB on my laptop three times but the problem persists. I even deleted the secondary account once before the re-install so it would not be imported back into the new install of Thunderbird, but still the secondary account can not send a email. The error message the new program gives me is this, "Connected to mymailserver.com" with the progress bar showing 100% completion. This message goes for a while till my SMTP mail server times out and I get a SMTP server time-out error message.

Since I updated Thunderbird on Windows 7 Pro Dell laptop I am only able to send email from my primary email account. I have two email accounts that I use on Thunderbird. Both email accounts can receive emails just fine. I have another Windows 7 desktop computer on the same LAN and Thunderbird works fine sending and receiving the same email as on my laptop. I did not update Thunderbird on this computer. I have tried re-installing TB on my laptop three times but the problem persists. I even deleted the secondary account once before the re-install so it would not be imported back into the new install of Thunderbird, but still the secondary account can not send a email. The error message the new program gives me is this, "Connected to mymailserver.com" with the progress bar showing 100% completion. This message goes for a while till my SMTP mail server times out and I get a SMTP server time-out error message.

All Replies (4)

more options
I am only able to send email from my primary email account.
This message goes for a while till my SMTP mail server times out and I get a SMTP server time-out error message.

SMTP is for sending messages. Do you have problems sending or receiving? What is the exact error message?

more options

I am having a problem with sending from my secondary email account(s) only. My primary still sends email. My non-updated Thunderbird sends email from all my secondary email accounts.

more options

Chosen Solution

more options

Fixed problem by changing the SMTP port to 465. Port was set to 587. Thank you so much for your help!