Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Messages marked as "not junk" revert to "junk."

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by Zenos

DigDaddyDon
DigDaddyDon
more options

Trying to train Thunderbird adaptive junk mail filter. When I mark messages as not junk, they quickly revert to being identified as junk. Continues even when I add senders to my address book. Was not able to find account settings under tools, as directed in help article, but did find it under options. Problem persists even after I changed and checked both global and account-specific junk settings, and now persists even after I turned off adaptive junk mail! Thanks for any help. right now T-bird is over-identifying junk mail.

Trying to train Thunderbird adaptive junk mail filter. When I mark messages as not junk, they quickly revert to being identified as junk. Continues even when I add senders to my address book. Was not able to find account settings under tools, as directed in help article, but did find it under options. Problem persists even after I changed and checked both global and account-specific junk settings, and now persists even after I turned off adaptive junk mail! Thanks for any help. right now T-bird is over-identifying junk mail.

All Replies (3)

user01229325
user01229325
more options

Who is your email provider? If is one of the numerous version of Microsoft then you might read this. https://mail.live.com/mail/junkemail.aspx

DigDaddyDon
DigDaddyDon Question owner
more options

Thanks for the suggestion. I am using T-bird for my Yahoo mail.

Zenos
Zenos
more options

Try moving the message to a different account; I use the Inbox under Local Folders. Then I think you'll find that whatever junk status you give will "take".