Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Error "Attempt limit exceeded" is prompted. What long should I wait until this error gone? (I cannot remember my Sync password)

  • 3 replies
  • 64 have this problem
  • 1 view
  • Last reply by cor-el

more options

I'm using a new PC. But I can't remember the Sync password and tried to log in to the Sync. It prompted "Attempt limit exceeded". What long should I wait until this error gone? I want to reset my Sync password and get all my bookmark back. TY

I'm using a new PC. But I can't remember the Sync password and tried to log in to the Sync. It prompted "Attempt limit exceeded". What long should I wait until this error gone? I want to reset my Sync password and get all my bookmark back. TY

Chosen solution

Note that requesting a new password because you forgot it or changing the password for the Firefox Sync account will wipe all data stored on the Sync server and you won't be able to retrieve data that was stored previously.

Do you have an "Old Firefox Data" folder on the desktop as the result of using the Refresh feature?

Read this answer in context 👍 3

All Replies (3)

more options

hi Airming27, please try again in a day or two. thank you for your understanding!

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

more options

Chosen Solution

Note that requesting a new password because you forgot it or changing the password for the Firefox Sync account will wipe all data stored on the Sync server and you won't be able to retrieve data that was stored previously.

Do you have an "Old Firefox Data" folder on the desktop as the result of using the Refresh feature?