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Firefox crashes even in safe mode

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

dsda123
dsda123
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Hi,

After I cleared my entire history/cache/cookies in Firefox, it began to malfunction. No other changes to my computer have occurred recently (no software install/uninstalls/updates).

At first, I noticed Firefox wouldn't let me search via the address bar. Then I noticed it would hang up within one-two clicks within the program (including accessing troubleshooting options). Thus, I cannot troubleshoot the program from within it because after one-two clicks on anything, it instantly freezes up and crashes. No error messages occur.

I've tried reinstalling, to no avail. The same thing happens in safe-mode.

How can I fix this issue within having to go into Firefox itself as that is not an option, it simply freezes up after I make 1-2 clicks on anything.

Thanks!

Hi, After I cleared my entire history/cache/cookies in Firefox, it began to malfunction. No other changes to my computer have occurred recently (no software install/uninstalls/updates). At first, I noticed Firefox wouldn't let me search via the address bar. Then I noticed it would hang up within one-two clicks within the program (including accessing troubleshooting options). Thus, I cannot troubleshoot the program from within it because after one-two clicks on anything, it instantly freezes up and crashes. No error messages occur. I've tried reinstalling, to no avail. The same thing happens in safe-mode. How can I fix this issue within having to go into Firefox itself as that is not an option, it simply freezes up after I make 1-2 clicks on anything. Thanks!

All Replies (3)

dsda123
dsda123 Question owner
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I should also mention that I tried disabling all security settings just in case and this didn't help at all.

dsda123
dsda123 Question owner
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Problem has been miraculously solved.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Did you submit any crash reports in case that might show what was wrong?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: