Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Videos skipping

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by FredMcD

celiat
celiat
more options

I have had this problem for several weeks. When I try to play a video on Facebook or YouTube it skips and hard to watch. The same videos work fine on Chrome. I would appreciate any help or suggestions. I have talked to others who are having the same problem so it sounds like the problem is with Firefox.

I have had this problem for several weeks. When I try to play a video on Facebook or YouTube it skips and hard to watch. The same videos work fine on Chrome. I would appreciate any help or suggestions. I have talked to others who are having the same problem so it sounds like the problem is with Firefox.

All Replies (1)

FredMcD
FredMcD
more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: