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cannot add attachment in yahoo mail after update to Firefox 38

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It give error 14 and failed to add attachment to my email after the update. No problem adding attachment if I switch to internet explorer. Please help me to fix this. Thanks

gs

It give error 14 and failed to add attachment to my email after the update. No problem adding attachment if I switch to internet explorer. Please help me to fix this. Thanks gs

All Replies (3)

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I don't know whether this problem is continuing but Yahoo has a help article about that error code: Help Central | - SLN3543 - Temporary Error 14. They suggest clearing your cache and cookies. Let me suggest these alternate steps for that:

(1) Clearing Firefox's Cache

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(See: How to clear the Firefox cache for additional details if needed)

(2) Remove the site's cookies without affecting other sites. While viewing a page somewhere on yahoo.com, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading mail and logging back in. Does that help?

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The problem persists. I deleted all cookies and had to log in again. The error message returns and attachment again failed.

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Hmm, I don't know what else could cause that error code. Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?