We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What are you doing to your product? This site does not respond https://www.mozilla.org/en-US/plugincheck/

  • 1 reply
  • 6 have this problem
  • 2 views
  • Last reply by philipp

more options

When I click on "update" I go to "add ons manager"? Why? I just clicked on "update"! Then the "check for updates" page does not respond anyway. What is happening?

When I click on "update" I go to "add ons manager"? Why? I just clicked on "update"! Then the "check for updates" page does not respond anyway. What is happening?

Chosen solution

hi mrsmurrayau, i am sorry that this is happening - this currently appears to be a bug on the website when you have an outdated and blocked version of java present. please see if the plugin-check runs correctly if you click on the plugin icon on the top left of the address bar and allow java to run (see screenshot).

alternatively you can download an update for flash player from: http://www.adobe.com/products/flashplayer/distribution3.html (if you are on windows, use the .exe for plugin-based browsers). updates for java can be found here: https://www.java.com/download/

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

hi mrsmurrayau, i am sorry that this is happening - this currently appears to be a bug on the website when you have an outdated and blocked version of java present. please see if the plugin-check runs correctly if you click on the plugin icon on the top left of the address bar and allow java to run (see screenshot).

alternatively you can download an update for flash player from: http://www.adobe.com/products/flashplayer/distribution3.html (if you are on windows, use the .exe for plugin-based browsers). updates for java can be found here: https://www.java.com/download/