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Outlook bug

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

pisaller
pisaller
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Firefox crashes when Outlook.com (hotmail.com) is used twice in a row. Upon the second logout, Firefox hangs, and I must go into the task manager and manually shutdown the service. Closing the window alone does not stop the service from running in the hung-up mode. Is anybody else having this problem?

Firefox crashes when Outlook.com (hotmail.com) is used twice in a row. Upon the second logout, Firefox hangs, and I must go into the task manager and manually shutdown the service. Closing the window alone does not stop the service from running in the hung-up mode. Is anybody else having this problem?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

FredMcD
FredMcD
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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637 Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629

Having more than one version of a program may cause issues.