Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Using Firefox 32 a few websites (such as Speedtest.net) show the activity icon and never finish loading, but load without problem using 2 other browsers

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by rbel1

more options

This is the only evident problem - no pop-ups or redirected searches etc. I have read and followed the advice in https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

and then checked: For malware using Malwarebytes and MSE (full scans) Turned off Malwarebytes and MSE Cleared and reinstated Windows firewall entry for Firefox Firefox connection settings - no proxy Set network.dns.disableIPv6 to true Set network.dns.disablePrefetch to true Cleared cookies and cache Reset Firefox Uninstalled and reinstalled Firefox

The problem remains - grateful for any advice.

This is the only evident problem - no pop-ups or redirected searches etc. I have read and followed the advice in https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can and then checked: For malware using Malwarebytes and MSE (full scans) Turned off Malwarebytes and MSE Cleared and reinstated Windows firewall entry for Firefox Firefox connection settings - no proxy Set network.dns.disableIPv6 to true Set network.dns.disablePrefetch to true Cleared cookies and cache Reset Firefox Uninstalled and reinstalled Firefox The problem remains - grateful for any advice.

Chosen solution

Where is is hanging if you check that in the Web Console (Firefox/Tools > Web Developer) on the Network tab?

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)
Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Where is is hanging if you check that in the Web Console (Firefox/Tools > Web Developer) on the Network tab?

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)
more options

Many thanks for the response.

I tried Web Developer/Network and the result was as attached.

more options

Problem now resolved.