Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does scrolling on sites no longer work with FF? I've tried all of the solutions i've found on FF site and others.

  • 7 replies
  • 13 have this problem
  • 2 views
  • Last reply by nbrockamp

more options

When I reboot my computer scrolling on sites with my laptop (gateway nv59) seems to work for a short time then stops (it used to be fine). I've tried the about:config ui.trackpoint.hackenabled change from -1 to 0 and 1 but it doesn't work. I don't enjoy surfing without being able to scroll. Please help to resolve this for me.

When I reboot my computer scrolling on sites with my laptop (gateway nv59) seems to work for a short time then stops (it used to be fine). I've tried the about:config ui.trackpoint.hackenabled change from -1 to 0 and 1 but it doesn't work. I don't enjoy surfing without being able to scroll. Please help to resolve this for me.

All Replies (7)

more options

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here or it's an issue with hardware acceleration...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

I always run in safe mode ... scrolling doesn't work either way

more options

How are you scrolling?

Is this with the mouse of with a touch pad?

Can you drag the thumb on the scroll bar?

Are you still able to scroll with the keyboard?

more options

i'm scrolling with the right side of my touch pad (works in all other applications) yes, I can still drag the thumb on the scoll bar although it freezes at times yes, I can scroll with the keyboard up and down arrows - i hope that's what you meant since I hadn't done that before

thx

more options

Is anyone still working on this for me?

more options

Try to modify the ui.trackpoint_hack.enabled pref on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.

Close and restart Firefox after changing the ui.trackpoint_hack.enabled pref.

more options

as indicated in my original note, that doesn't work, tried it several times but thanks.