We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am having a problem with my email which I read off of Comcast webmail.

Kimmelfamilyis
Kimmelfamilyis
more options

Until yesterday whenever I got an attachment with my email I could click on the attachment, read it then have the option to print it then or save it to a folder. Yesterday, suddenly, it changed to when I clicked on the attachment, a box opened asking me where I wanted to save the attachment. The option to preview the attachment went away. I called comcast and they got into my email. They are still showing a preview option. So they said, it must have been a change that happened with my Firefox browser. I tried looking under your preferences and don;t see anything it could be. Can you help me get back the preview option?

Until yesterday whenever I got an attachment with my email I could click on the attachment, read it then have the option to print it then or save it to a folder. Yesterday, suddenly, it changed to when I clicked on the attachment, a box opened asking me where I wanted to save the attachment. The option to preview the attachment went away. I called comcast and they got into my email. They are still showing a preview option. So they said, it must have been a change that happened with my Firefox browser. I tried looking under your preferences and don;t see anything it could be. Can you help me get back the preview option?

Modified by TonyE

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

If you know what kind of document it is, you can check in the application options here:

orange Firefox button or classic Tools menu > Options > Applications

For example, if it is a PDF file, type or paste pdf in the search box and pause while Firefox filters the list. Then you should be able to change to drop-down on the right side to select "Always Ask" or another available option.

If it already says "Always Ask" trying changing it to something else, OK'ing out of the dialog to update the setting, then go back in and switch it back.

If the dialog choices seem to be ignored for files you care about, you can flush the application options and return to the initial defaults. To do that, you need to rename a settings file, as follows:

Open your personal settings folder (AKA your Firefox profile folder) using

Help > Troubleshooting Information > "Show Folder" button

Switch back to Firefox and Exit

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to something like mimeTypes.old

Restart Firefox and restore your session (History > Restore Previous Session) to get back to where you were in email. Test the attachments again. Any improvement?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Generally speaking, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server. Any difference? If not...

2. Clear Firefox's Cache Completely

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

3. If needed, remove the site's cookies in this dialog

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?