Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i'm usin windows XP nd i updated firefox 13.0.1 version on tat i day i dwnloaded a file after tat my firefox is nt opennin and my other browers r also nt wrk?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

smiling_akshy
smiling_akshy
more options

my mozilla firefox and other browsers are not working please help me

my mozilla firefox and other browsers are not working please help me

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which file did you download?

See also:

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

You can use one of these to start Firefox in Safe mode:

  • Help > Restart with Add-ons Disabled
  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox