Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

JAWS 12 and 13 don't work properly with Firefox 10.0.4 ESR

  • 3 replies
  • 6 have this problem
  • 4 views
  • Last reply by ponyta

ponyta
ponyta
more options

I have both JAWS 12 and 13.0.852 installed on Windows 7 64 bit. My Firefox version is 10.0.4 ESR. The JAWS virtual pc cursor is on but when I press the up and down arrows on a web page, nothing is spoken. It doesn't seem to recognize tables either. It works fine in Internet Explorer.

Here is a sample page: http://www.usability.com.au/resources/tables.cfm

I've already repaired JAWS and it made no difference.

I also noticed that while in FF browser, if I press ins+v, it brings up the Quick Settings for Firefox but the same options are not there (there are fewer) as when using Internet Explore. For example, the 'List and Table Options' is not there.

I have both JAWS 12 and 13.0.852 installed on Windows 7 64 bit. My Firefox version is 10.0.4 ESR. The JAWS virtual pc cursor is on but when I press the up and down arrows on a web page, nothing is spoken. It doesn't seem to recognize tables either. It works fine in Internet Explorer. Here is a sample page: http://www.usability.com.au/resources/tables.cfm I've already repaired JAWS and it made no difference. I also noticed that while in FF browser, if I press ins+v, it brings up the Quick Settings for Firefox but the same options are not there (there are fewer) as when using Internet Explore. For example, the 'List and Table Options' is not there.

Chosen solution

Does it help if you disable hardware acceleration?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
Read this answer in context 👍 2

All Replies (3)

Nathan2055
Nathan2055
more options

Are you sure this software is compatible with Firefox? To check, make sure you have only the latest version installed of the problem plug-in, then update Firefox to the latest version by going to this link (direct from Mozilla download servers), and then see if it works.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Does it help if you disable hardware acceleration?

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
ponyta
ponyta Question owner
more options

Wow. Thank you so much! That did the trick. JAWS is now working fine.