aol mail works, but aol videos don't. also, aol stays on page 1 of day's news stories. arrows don't work.
AOL opens as usual, but I can't move from page 1 of the day's news stories. The arrows don't work and the bar at the top says: aol.com/#. AOL videos go to "connecting." but don't play. My AOL mail account works fine. There are no AOL problems using IE.
Problems started 2 days ago. I'm a low-tech sort, but have tried various fixes suggested in the help section. Currently using Firefox 9.0.1 with Adobe and Silverlight plug-ins. No add-ons. No known (to me) changes 2 days ago that could have caused this. What's the fix? Please advise.
Chosen solution
You're welcome
You can also try to clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
All Replies (3)
Make sure that you do not block JavaScript
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Thanks for answering. All aspects of AOL have been working since yesterday evening, after another brief Firefox crash. I don't know how or why all of this happened, but I truly appreciate your response. Thanks again.
Chosen Solution
You're welcome
You can also try to clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"