Why does Firefox continue to crash?
Can someone please suggest why Firefox continues to crash when attempting to download a file. It happens every time, without fail.
- I have deleted the downloads.sqlite file (more than once) to no effect.
- I have disabled AVG firewall etc - to no effect.
- Firefox originally crashed on the latest version, so I downgraded to v5.0.1 - to no effect. I have checked using AVG and an online virus/spyware checker and can find no infection.
- I have submitted 17 crash reports since 29 September, but when I right click on any of them, and try to open in a new tab, I receive the following messge: “We couldn't find the OOID you're after. If you recently submitted this crash, it may still be in the queue.”
My OS is Vista Business 32 bit. Thank you for any help & advice.
Modified by locutor
Chosen solution
That is a problem with Trusteer Rapport (rapporttanzan5.dll).
Read this answer in context 👍 0All Replies (5)
Chosen Solution
That is a problem with Trusteer Rapport (rapporttanzan5.dll).
(For the record, from "More system details")
Crash ID
See below please
More Information
Here is a list of 'not received' crash reports:
Report ID --------------------------------------------- Date Submitted
bp-ff03aa8a-e680-4821-b260-864932111012 13/10/2011 12:31 a.m. bp-44dead09-627a-449e-ac48-5a18a2111012 13/10/2011 12:30 a.m. bp-bc42e81f-b31e-48fd-bd1b-6dad22111012 13/10/2011 12:26 a.m. bp-5feaf006-257e-4fc3-9df5-9b8792111012 13/10/2011 12:24 a.m. bp-84325d98-4938-4ed2-b574-ca6b12111012 13/10/2011 12:22 a.m. bp-ef70207e-8a15-4c35-b763-7eb4b2111012 12/10/2011 11:55 p.m. bp-20b38fa4-dbf6-4dd7-bff9-aee782111011 12/10/2011 12:03 a.m. bp-63568c58-0826-4839-9839-b35512111010 11/10/2011 11:36 a.m. bp-054a8e03-070b-479c-a6d0-9cd292111005 6/10/2011 5:42 p.m. bp-32b490c5-1c99-486e-961b-6d1fa2111003 4/10/2011 6:50 p.m. 285f5b2f-121c-4303-aa7a-594af8461227 3/10/2011 12:27 p.m. bp-beeb682a-5c13-4dbf-82f4-5cdfe2111001 2/10/2011 4:49 p.m. bp-65965bd2-f6c1-488e-8cde-657802110929 30/09/2011 12:51 p.m. bp-40b59c9f-5450-48c6-aec6-8f96e2110929 30/09/2011 12:37 p.m. bp-140e8655-c044-47d9-a177-557bb2110929 30/09/2011 12:37 p.m. 092324db-f7ae-4e78-9280-801dd7a2b356 29/09/2011 12:12 p.m. bp-e1a02380-6dbb-4bb0-9883-453d72110928 29/09/2011 12:12 p.m.
P.S. all of the available crash reports I checked show: Signature: rapporttanzan5.dll@0x614c
More info, from http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport
Trusteer Rapport (an application promoted by some banks for malware protection) may cause Firefox to crash. If you use this software, try disabling it. If that stops the crashes, try updating the software to the latest verion, uninstall the program if you don't need it, or contact Trusteer Support.
Modified by AliceWyman
THANK YOU! THANK YOU! THANK YOU! cor-el. This has taken up so much of my time during the last few weeks and has been driving me wild. I have been filled with frustration, swearing at the (poor) dog etc etc. I have now uninstalled Rapport and the problem has gone. I am now much calmer and once again placid! The fact that I spend a minimum of 12 hours a day at my computer will tell you what a relief this is to me. Thank you again , so very much.
My sincere thanks to you also Alice, for your help which is greatly appreciated.
Hey, thanks for posting back. I'll mark cor-el's reply as the solution,