Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to open Firefox, I get an error message that says "Firefox is currently in offline mode and can't browse the web." How to I return to online mode?

more options

I am unable to connect to the internet through Firefox. Whenever I try, I get the message indicated above. I AM able to connect with Safari, so it doesn't seem to be a general connection problem.

I am unable to connect to the internet through Firefox. Whenever I try, I get the message indicated above. I AM able to connect with Safari, so it doesn't seem to be a general connection problem.

All Replies (4)

more options

See File > Work Offline.

You may have to toggle that setting more than once.

more options

Thanks so much for your help. We're kind of technically-challenged, and had no idea there was even such a setting, let alone how it got checked....

Cheers!

more options

Although possibly not related to your problem, I have to remind you that the version of Firefox you are using at the moment has been discontinued and is no longer supported. On top of this, it has known unpatched bugs and security problems. I urge you to update to the latest version of Firefox, for maximum security, stability, performance and usability. You can get it for free, as always, at getfirefox.com.

more options

Firefox finds my home page. When I go somewhere else, I get to offline message. I go and uncheck "Work Offline", but it still does not work. Firefox no longer works for me and I had to go back to Internet Explorer.