Could not connect to mail server imap.gmail.com; the connection was refused.
Application Basics
Name: Thunderbird Version: 60.2.1 [don't want to update] Build ID: 20180930223627
Update Channel: release User Agent: OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, SSL, passwordCleartext
account8:
INCOMING: account8, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account21:
INCOMING: account21, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports (including 10 pending crashes in the given time range)
Extensions [problem same when disabled]
Name
Version
Enabled
ID
British English Dictionary (Marco Pinto)
3.0.6
true
[email protected]
Hide Local Folders
1.05
true
[email protected]
Highlighter
0.7.0
true
andre.rodier-highlighter@gmailcom
ImportExportTools NG
4.0.0
true
[email protected]
Quick translator
1.3.2.2
true
da486ed70ee0a721c84734f9aa89c74d964dbaad@temporary-addon
TBDialOut
1.7.3
true
tbdialout@oak-wood.co.uk
TorBirdy
0.2.6
true
[email protected]
XNote++
2.2.14
true
[email protected]
Security Software
Type: Name
Antivirus: Kaspersky Security Cloud [problem same when paused]
Antispyware:
Firewall: Windows Firewall [problem same when off]
Graphics
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: true
Off Main Thread Painting Enabled: true
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x191b
Driver Version: 23.20.16.5018
Driver Date: 3-27-2018
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 380a17aa
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce 940M
Vendor ID: 0x10de
Device ID: 0x1347
Driver Version: 22.21.13.8554
Driver Date: 9-1-2017
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll
Subsys ID: 380b17aa
RAM: 2048
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: skia
Decision Log
DIRECT2D: disabled by default: Disabled by defaultavailable by user: Enabled via gfx.direct2d.disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Headphones (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Speakers (NewTek NDI Audio)
ROOT\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Digital Audio (HDMI) (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&34c395f8&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&34c395f8&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone Array (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (iPhone A2DP SNK)
BTHENUM\{0000110a-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&710a\7&2b6f7fa8&0&B019C6E8E162_C00000000
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (NewTek NDI Audio)
ROOT\MEDIA\0000
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 441
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Stereo Mix (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Important Modified Preferences
accessibility.browsewithcaret_shortcut.enabled: false
accessibility.lastLoadDate: 1518793561
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1821493
browser.cache.disk.capacity: 358400
browser.cache.disk.enable: false
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.memory.enable: false
browser.cache.offline.enable: false
dom.apps.reset-permissions: true
dom.battery.enabled: false
dom.enable_performance: false
dom.enable_resource_timing: false
dom.enable_user_timing: false
dom.gamepad.enabled: false
dom.indexedDB.enabled: false
dom.max_chrome_script_run_time: 0
dom.storage.enabled: false
extensions.lastAppVersion: 60.2.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 16
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 18
general.useragent.override:
gfx.crash-guard.d3d11layers.appVersion: 60.2.1
gfx.crash-guard.d3d11layers.deviceID: 0x191b
gfx.crash-guard.d3d11layers.driverVersion: 23.20.16.5018
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.6.2
gfx.crash-guard.wmfvpxvideo.deviceID: 0x191b
gfx.crash-guard.wmfvpxvideo.driverVersion: 23.20.16.5018
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
gfx.downloadable_fonts.enabled: false
javascript.enabled: false
layers.acceleration.disabled: false
layers.mlgpu.sanity-test-failed: false
media.cache_size: 0
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.navigator.enabled: false
media.peerconnection.enabled: false
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.altsvc.enabled: false
network.http.altsvc.oe: false
network.http.connection-retry-timeout: 0
network.http.max-persistent-connections-per-proxy: 256
network.http.pipelining: true
network.http.pipelining.aggressive: true
network.http.pipelining.maxrequests: 12
network.http.pipelining.read-timeout: 60000
network.http.pipelining.reschedule-timeout: 15000
network.http.pipelining.ssl: true
network.http.proxy.pipelining: true
network.http.spdy.enabled: false
network.predictor.cleaned-up: true
network.prefetch-next: false
network.protocol-handler.warn-external.file: true
network.protocol-handler.warn-external.ftp: true
network.protocol-handler.warn-external.http: true
network.protocol-handler.warn-external.https: true
network.security.ports.banned: 9050,9051,9150,9151
network.trr.blocklist_cleanup_done: true
network.websocket.enabled: false
permissions.default.image: 3
places.database.lastMaintenance: 1647299195
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_EPSON_ET-2600_Series.print_bgcolor: false
print.printer_EPSON_ET-2600_Series.print_bgimages: false
print.printer_EPSON_ET-2600_Series.print_duplex: -437918235
print.printer_EPSON_ET-2600_Series.print_edge_bottom: 0
print.printer_EPSON_ET-2600_Series.print_edge_left: 0
print.printer_EPSON_ET-2600_Series.print_edge_right: 0
print.printer_EPSON_ET-2600_Series.print_edge_top: 0
print.printer_EPSON_ET-2600_Series.print_evenpages: true
print.printer_EPSON_ET-2600_Series.print_footercenter:
print.printer_EPSON_ET-2600_Series.print_footerleft: &PT
print.printer_EPSON_ET-2600_Series.print_footerright: &D
print.printer_EPSON_ET-2600_Series.print_headercenter:
print.printer_EPSON_ET-2600_Series.print_headerleft: &T
print.printer_EPSON_ET-2600_Series.print_headerright: &U
print.printer_EPSON_ET-2600_Series.print_in_color: true
print.printer_EPSON_ET-2600_Series.print_margin_bottom: 0.5
print.printer_EPSON_ET-2600_Series.print_margin_left: 0.5
print.printer_EPSON_ET-2600_Series.print_margin_right: 0.5
print.printer_EPSON_ET-2600_Series.print_margin_top: 0.5
print.printer_EPSON_ET-2600_Series.print_oddpages: true
print.printer_EPSON_ET-2600_Series.print_orientation: 0
print.printer_EPSON_ET-2600_Series.print_page_delay: 50
print.printer_EPSON_ET-2600_Series.print_paper_data: 9
print.printer_EPSON_ET-2600_Series.print_paper_height: 297.00
print.printer_EPSON_ET-2600_Series.print_paper_name:
print.printer_EPSON_ET-2600_Series.print_paper_size_unit: 1
print.printer_EPSON_ET-2600_Series.print_paper_width: 210.00
print.printer_EPSON_ET-2600_Series.print_resolution: 360
print.printer_EPSON_ET-2600_Series.print_reversed: false
print.printer_EPSON_ET-2600_Series.print_scaling: 1.00
print.printer_EPSON_ET-2600_Series.print_shrink_to_fit: true
print.printer_EPSON_ET-2600_Series.print_to_file: false
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_top: 0
print.printer_EPSON_SX100_Series.print_bgcolor: false
print.printer_EPSON_SX100_Series.print_bgimages: false
print.printer_EPSON_SX100_Series.print_duplex: -437918235
print.printer_EPSON_SX100_Series.print_edge_bottom: 0
print.printer_EPSON_SX100_Series.print_edge_left: 0
print.printer_EPSON_SX100_Series.print_edge_right: 0
print.printer_EPSON_SX100_Series.print_edge_top: 0
print.printer_EPSON_SX100_Series.print_evenpages: true
print.printer_EPSON_SX100_Series.print_footercenter:
print.printer_EPSON_SX100_Series.print_footerleft: &PT
print.printer_EPSON_SX100_Series.print_footerright: &D
print.printer_EPSON_SX100_Series.print_headercenter:
print.printer_EPSON_SX100_Series.print_headerleft: &T
print.printer_EPSON_SX100_Series.print_headerright: &U
print.printer_EPSON_SX100_Series.print_in_color: true
print.printer_EPSON_SX100_Series.print_margin_bottom: 0.5
print.printer_EPSON_SX100_Series.print_margin_left: 0.5
print.printer_EPSON_SX100_Series.print_margin_right: 0.5
print.printer_EPSON_SX100_Series.print_margin_top: 0.5
print.printer_EPSON_SX100_Series.print_oddpages: true
print.printer_EPSON_SX100_Series.print_orientation: 0
print.printer_EPSON_SX100_Series.print_page_delay: 50
print.printer_EPSON_SX100_Series.print_paper_data: 9
print.printer_EPSON_SX100_Series.print_paper_height: 297.00
print.printer_EPSON_SX100_Series.print_paper_name:
print.printer_EPSON_SX100_Series.print_paper_size_unit: 1
print.printer_EPSON_SX100_Series.print_paper_width: 210.00
print.printer_EPSON_SX100_Series.print_resolution: 720
print.printer_EPSON_SX100_Series.print_reversed: false
print.printer_EPSON_SX100_Series.print_scaling: 1.00
print.printer_EPSON_SX100_Series.print_shrink_to_fit: false
print.printer_EPSON_SX100_Series.print_to_file: false
print.printer_EPSON_SX100_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_SX100_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_SX100_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_SX100_Series.print_unwriteable_margin_top: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_bgcolor: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_bgimages: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_duplex: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_bottom: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_left: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_right: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_top: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_evenpages: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footercenter:
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footerleft: &PT
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footerright: &D
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headercenter:
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headerleft: &T
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headerright: &U
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_in_color: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_bottom: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_left: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_right: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_top: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_oddpages: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_orientation: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_page_delay: 50
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_data: 9
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_height: -1.00
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_name:
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_size_unit: 1
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_width: -1.00
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_resolution: 600
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_reversed: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_scaling: 1.00
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_shrink_to_fit: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_to_file: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_bottom: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_left: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_right: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.cert_pinning.enforcement_level: 2
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.enable_ssl3: false
security.enable_tls_session_tickets: false
security.family_safety.mode: 0
security.sandbox.content.tempDirSuffix: {9fc8637b-cbb9-4945-9dc1-f2ad0f759fdf}
security.sandbox.plugin.tempDirSuffix: {01bb5968-d43c-4c79-874c-590246f7b6e5}
security.ssl.require_safe_negotiation: true
security.ssl.treat_unsafe_negotiation_as_broken: true
security.tls.version.max: 3
security.tls.version.min: 3
security.warn_entering_weak: true
security.warn_submit_insecure: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1645420979
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
webgl.disabled: true
Important Locked Preferences
security.enterprise_roots.enabled: true
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0 Accessible Handler Used: true Accessibility Instantiator:
Library Versions
Expected minimum version
Version in use
NSPR
4.19
4.19
NSS
3.36.4
3.36.4
NSSSMIME
3.36.4
3.36.4
NSSSSL
3.36.4
3.36.4
NSSUTIL
3.36.4
3.36.4
Sandbox
Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 1
Internationalisation & Localisation
Application Settings
Requested Locales: ["en-GB","en-US"]
Available Locales: ["en-GB"]
App Locales: ["en-GB"]
Regional Preferences: ["en-GB"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-GB"]
Regional Preferences: ["en-GB"]
Application Basics
Name: Thunderbird
Version: 60.2.1 [don't want to update]
Build ID: 20180930223627
Update Channel: release
User Agent:
OS: Windows_NT 10.0
Multiprocess Windows: 0/0 (Disabled)
Web Content Processes:
Stylo: content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies:
Google Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, SSL, passwordCleartext
account8:
INCOMING: account8, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account21:
INCOMING: account21, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
Crash Reports for the Last 3 Days
All Crash Reports (including 10 pending crashes in the given time range)
Extensions [problem same when disabled]
Name
Version
Enabled
ID
British English Dictionary (Marco Pinto)
3.0.6
true
[email protected]
Hide Local Folders
1.05
true
[email protected]
Highlighter
0.7.0
true
andre.rodier-highlighter@gmailcom
ImportExportTools NG
4.0.0
true
[email protected]
Quick translator
1.3.2.2
true
da486ed70ee0a721c84734f9aa89c74d964dbaad@temporary-addon
TBDialOut
1.7.3
true
[email protected]
TorBirdy
0.2.6
true
[email protected]
XNote++
2.2.14
true
[email protected]
Security Software
Type: Name
Antivirus: Kaspersky Security Cloud [problem same when paused]
Antispyware:
Firewall: Windows Firewall [problem same when off]
Graphics
Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Direct2D: true
Off Main Thread Painting Enabled: true
DirectWrite: true (10.0.19041.1566)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 530
Vendor ID: 0x8086
Device ID: 0x191b
Driver Version: 23.20.16.5018
Driver Date: 3-27-2018
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 380a17aa
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA GeForce 940M
Vendor ID: 0x10de
Device ID: 0x1347
Driver Version: 22.21.13.8554
Driver Date: 9-1-2017
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_3e9f014b5b224766\nvldumd.dll
Subsys ID: 380b17aa
RAM: 2048
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: skia
Decision Log
DIRECT2D: disabled by default: Disabled by defaultavailable by user: Enabled via gfx.direct2d.disabled
GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: wasapi
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 48000
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Headphones (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
0 - 0
Speakers (NewTek NDI Audio)
ROOT\MEDIA\0000
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Speakers (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Digital Audio (HDMI) (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&34c395f8&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101&REV_1000\4&34c395f8&0&0201
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Microphone Array (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Enabled
All
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
144 - 480
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (iPhone A2DP SNK)
BTHENUM\{0000110a-0000-1000-8000-00805f9b34fb}_VID&0001004c_PID&710a\7&2b6f7fa8&0&B019C6E8E162_C00000000
Unplugged
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Line (NewTek NDI Audio)
ROOT\MEDIA\0000
Enabled
None
default: F32LE, support: S16LE F32LE
2
default: 44100, support: 44100 - 44100
133 - 441
Microphone (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Internal AUX Jack (High Definition Audio Device)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
0
default: 0, support: 0 - 0
0 - 0
Stereo Mix (Realtek High Definition Audio)
HDAUDIO\FUNC_01&VEN_10EC&DEV_0235&SUBSYS_17AA0010&REV_1000\4&34c395f8&0&0001
Disabled
None
default: F32LE, support: S16LE F32LE
2
default: 48000, support: 48000 - 48000
0 - 0
Important Modified Preferences
accessibility.browsewithcaret_shortcut.enabled: false
accessibility.lastLoadDate: 1518793561
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1821493
browser.cache.disk.capacity: 358400
browser.cache.disk.enable: false
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.memory.enable: false
browser.cache.offline.enable: false
dom.apps.reset-permissions: true
dom.battery.enabled: false
dom.enable_performance: false
dom.enable_resource_timing: false
dom.enable_user_timing: false
dom.gamepad.enabled: false
dom.indexedDB.enabled: false
dom.max_chrome_script_run_time: 0
dom.storage.enabled: false
extensions.lastAppVersion: 60.2.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 16
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 18
general.useragent.override:
gfx.crash-guard.d3d11layers.appVersion: 60.2.1
gfx.crash-guard.d3d11layers.deviceID: 0x191b
gfx.crash-guard.d3d11layers.driverVersion: 23.20.16.5018
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.wmfvpxvideo: 2
gfx.crash-guard.wmfvpxvideo.appVersion: 91.6.2
gfx.crash-guard.wmfvpxvideo.deviceID: 0x191b
gfx.crash-guard.wmfvpxvideo.driverVersion: 23.20.16.5018
gfx.direct2d.disabled: false
gfx.direct3d.last_used_feature_level_idx: 0
gfx.downloadable_fonts.enabled: false
javascript.enabled: false
layers.acceleration.disabled: false
layers.mlgpu.sanity-test-failed: false
media.cache_size: 0
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.navigator.enabled: false
media.peerconnection.enabled: false
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.altsvc.enabled: false
network.http.altsvc.oe: false
network.http.connection-retry-timeout: 0
network.http.max-persistent-connections-per-proxy: 256
network.http.pipelining: true
network.http.pipelining.aggressive: true
network.http.pipelining.maxrequests: 12
network.http.pipelining.read-timeout: 60000
network.http.pipelining.reschedule-timeout: 15000
network.http.pipelining.ssl: true
network.http.proxy.pipelining: true
network.http.spdy.enabled: false
network.predictor.cleaned-up: true
network.prefetch-next: false
network.protocol-handler.warn-external.file: true
network.protocol-handler.warn-external.ftp: true
network.protocol-handler.warn-external.http: true
network.protocol-handler.warn-external.https: true
network.security.ports.banned: 9050,9051,9150,9151
network.trr.blocklist_cleanup_done: true
network.websocket.enabled: false
permissions.default.image: 3
places.database.lastMaintenance: 1647299195
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
print.printer_EPSON_ET-2600_Series.print_bgcolor: false
print.printer_EPSON_ET-2600_Series.print_bgimages: false
print.printer_EPSON_ET-2600_Series.print_duplex: -437918235
print.printer_EPSON_ET-2600_Series.print_edge_bottom: 0
print.printer_EPSON_ET-2600_Series.print_edge_left: 0
print.printer_EPSON_ET-2600_Series.print_edge_right: 0
print.printer_EPSON_ET-2600_Series.print_edge_top: 0
print.printer_EPSON_ET-2600_Series.print_evenpages: true
print.printer_EPSON_ET-2600_Series.print_footercenter:
print.printer_EPSON_ET-2600_Series.print_footerleft: &PT
print.printer_EPSON_ET-2600_Series.print_footerright: &D
print.printer_EPSON_ET-2600_Series.print_headercenter:
print.printer_EPSON_ET-2600_Series.print_headerleft: &T
print.printer_EPSON_ET-2600_Series.print_headerright: &U
print.printer_EPSON_ET-2600_Series.print_in_color: true
print.printer_EPSON_ET-2600_Series.print_margin_bottom: 0.5
print.printer_EPSON_ET-2600_Series.print_margin_left: 0.5
print.printer_EPSON_ET-2600_Series.print_margin_right: 0.5
print.printer_EPSON_ET-2600_Series.print_margin_top: 0.5
print.printer_EPSON_ET-2600_Series.print_oddpages: true
print.printer_EPSON_ET-2600_Series.print_orientation: 0
print.printer_EPSON_ET-2600_Series.print_page_delay: 50
print.printer_EPSON_ET-2600_Series.print_paper_data: 9
print.printer_EPSON_ET-2600_Series.print_paper_height: 297.00
print.printer_EPSON_ET-2600_Series.print_paper_name:
print.printer_EPSON_ET-2600_Series.print_paper_size_unit: 1
print.printer_EPSON_ET-2600_Series.print_paper_width: 210.00
print.printer_EPSON_ET-2600_Series.print_resolution: 360
print.printer_EPSON_ET-2600_Series.print_reversed: false
print.printer_EPSON_ET-2600_Series.print_scaling: 1.00
print.printer_EPSON_ET-2600_Series.print_shrink_to_fit: true
print.printer_EPSON_ET-2600_Series.print_to_file: false
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_ET-2600_Series.print_unwriteable_margin_top: 0
print.printer_EPSON_SX100_Series.print_bgcolor: false
print.printer_EPSON_SX100_Series.print_bgimages: false
print.printer_EPSON_SX100_Series.print_duplex: -437918235
print.printer_EPSON_SX100_Series.print_edge_bottom: 0
print.printer_EPSON_SX100_Series.print_edge_left: 0
print.printer_EPSON_SX100_Series.print_edge_right: 0
print.printer_EPSON_SX100_Series.print_edge_top: 0
print.printer_EPSON_SX100_Series.print_evenpages: true
print.printer_EPSON_SX100_Series.print_footercenter:
print.printer_EPSON_SX100_Series.print_footerleft: &PT
print.printer_EPSON_SX100_Series.print_footerright: &D
print.printer_EPSON_SX100_Series.print_headercenter:
print.printer_EPSON_SX100_Series.print_headerleft: &T
print.printer_EPSON_SX100_Series.print_headerright: &U
print.printer_EPSON_SX100_Series.print_in_color: true
print.printer_EPSON_SX100_Series.print_margin_bottom: 0.5
print.printer_EPSON_SX100_Series.print_margin_left: 0.5
print.printer_EPSON_SX100_Series.print_margin_right: 0.5
print.printer_EPSON_SX100_Series.print_margin_top: 0.5
print.printer_EPSON_SX100_Series.print_oddpages: true
print.printer_EPSON_SX100_Series.print_orientation: 0
print.printer_EPSON_SX100_Series.print_page_delay: 50
print.printer_EPSON_SX100_Series.print_paper_data: 9
print.printer_EPSON_SX100_Series.print_paper_height: 297.00
print.printer_EPSON_SX100_Series.print_paper_name:
print.printer_EPSON_SX100_Series.print_paper_size_unit: 1
print.printer_EPSON_SX100_Series.print_paper_width: 210.00
print.printer_EPSON_SX100_Series.print_resolution: 720
print.printer_EPSON_SX100_Series.print_reversed: false
print.printer_EPSON_SX100_Series.print_scaling: 1.00
print.printer_EPSON_SX100_Series.print_shrink_to_fit: false
print.printer_EPSON_SX100_Series.print_to_file: false
print.printer_EPSON_SX100_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_SX100_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_SX100_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_SX100_Series.print_unwriteable_margin_top: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_bgcolor: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_bgimages: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_duplex: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_bottom: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_left: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_right: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_edge_top: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_evenpages: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footercenter:
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footerleft: &PT
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_footerright: &D
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headercenter:
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headerleft: &T
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_headerright: &U
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_in_color: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_bottom: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_left: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_right: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_margin_top: 0.5
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_oddpages: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_orientation: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_page_delay: 50
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_data: 9
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_height: -1.00
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_name:
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_size_unit: 1
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_paper_width: -1.00
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_resolution: 600
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_reversed: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_scaling: 1.00
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_shrink_to_fit: true
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_to_file: false
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_bottom: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_left: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_right: 0
print.printer_HPE6C22D.cable.virginm.net_(HP_ENVY_Photo_7100_series).print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
security.cert_pinning.enforcement_level: 2
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.enable_ssl3: false
security.enable_tls_session_tickets: false
security.family_safety.mode: 0
security.sandbox.content.tempDirSuffix: {9fc8637b-cbb9-4945-9dc1-f2ad0f759fdf}
security.sandbox.plugin.tempDirSuffix: {01bb5968-d43c-4c79-874c-590246f7b6e5}
security.ssl.require_safe_negotiation: true
security.ssl.treat_unsafe_negotiation_as_broken: true
security.tls.version.max: 3
security.tls.version.min: 3
security.warn_entering_weak: true
security.warn_submit_insecure: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1645420979
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4.19
4.19
NSS
3.36.4
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All Replies (13)
Version: 60.2.1 [don't want to update]
I think you have to.
Why would the version stop it connecting to server?
I don't know. But Google requires the use of OAuth2 authentication, and there have been changes to it since v60.2.1. So it won't work for your old version.
Modified by christ1
Without me trying every version, do you know the earliest which should work for me?
Thanks for your help.
From 60.2.1 go to 68.9.0, then 78.9.1. From there you should be able to use the built-in update mechanism to get to the latest release version. Make sure to backup your Thunderbird profile before starting with the upgrade. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Thanks for backup link.
Reason I don't want latest version is that every time it updates, more extensions aren't compatible, and most can't keep up - latest version has hardly any useful extensions. And older versions seem adequate for my purposes. Is there earlier version than 68.9 which should send/receive emails?
Does a change in number before decimal point indicate major update?
Can I merge profiles? On updating, I lost address books or they displayed as empty. I have 8 profiles backed up now - can I merge them all, then sort through what I don't want?
Thanks for your help.
every time it updates, more extensions aren't compatible, and most can't keep up
There are add-ons which didn't make the cut. In that case I'd suggest you look for alternative ones. The situation isn't as bad as it may look. The good news is the constant breaking of add-ons with TB updates should happen much less with the new MailExtensions architecture. Also some functionality may be built-in now, and no add-on is needed anymore. Check the release notes. https://www.thunderbird.net/thunderbird/releases/
Is there earlier version than 68.9 which should send/receive emails?
I don't remember that, but I believe there isn't. You'd have to try. I believe it doesn't pay off sticking to old version in the long run, at some point it will bite you. In addition you always run a vulnerable version with known security flaws.
On updating, I lost address books or they displayed as empty.
See if this helps. https://support.mozilla.org/en-US/questions/1358217
I merge them all, then sort through what I don't want?
I'm not sure what you want to merge, as I wouldn't expect any differences wrt contacts in those profile backups.
I downloaded 68.9 and put copy of 60.2.1 profile in the profile folder, then opened Thunderbird using that profile. It "Could not connect to mail server".
Should I have prefs-1.js to prefs-63.js? And sessionmanager-1.dat to sessionmanager-4.dat.
As well as Junk for 1 account, it shows Spam (it did before). In Gmail, Spam's hidden and the imap checkbox unchecked.
Can't find alternatives for any incompatible extensions, and none built-in. If 68.9 has MailExtensions architecture, can I reinstall the original extensions?
Importing Address Book text files, I get the attached. How do I know what record data to import, or where it'll import.
Thank you.
Modified by Andrew
I downloaded 68.9 and put copy of 60.2.1 profile in the profile folder
I don't understand this. There is no need to copy the profile, you just start Thunderbird with the existing one after having it backed up. Why did you stop at v68.9? For OAuth2 to work, update to the latest release version.
Should I have prefs-1.js to prefs-63.js? And sessionmanager-1.dat to sessionmanager-4.dat.
No, you shouldn't. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
Importing Address Book text files, I get the attached.
What exactly did you do to get to this point?
Thanks for your help.
I downloaded 68.9 and put copy of 60.2.1 profile in the profile folder
I thought I needed to do this to keep my previous settings?
I stopped at v68.9 because this Thunderbird version is the one I used until recently, which was able to download emails. So why can it not now? And because I don't want to lose more extensions which don't have equivalents compatible with latest version.
Can I safely delete prefs-1.js to prefs-63.js & sessionmanager-1.dat to sessionmanager-4.dat? So long as I keep prefs.js & sessionmanager.dat.
Don't let your anti-virus software intercept your secure connection to the server.
I don't know what this means. Do you happen to have Kaspersky, to be able to advise the setting to change?
To reach the above screenshot in Address Book, I tap Tools > Options > Address Books > Text file > All Files > open old backed up abook.mab.
As well as Junk for 1 account, it shows Spam (it did before). In Gmail, Spam's hidden and the imap checkbox unchecked.
I thought I needed to do this to keep my previous settings?
You do not need to copy profiles around for a TB upgrade, the profile always remains the same. The reason to create a profile backup prior to an upgrade is that you can restore the backup in case something goes wrong.
I stopped at v68.9 because this Thunderbird version is the one I used until recently, which was able to download emails.
As said before, Google now requires OAuth2 authentication for 3rd-party email applications, and that won't work with v68.9.
So why can it not now?
Try to start Windows 10 in safe mode with networking enabled. Does the problem go away?
Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.
Can I safely delete prefs-1.js to prefs-63.js & sessionmanager-1.dat to sessionmanager-4.dat? So long as I keep prefs.js & sessionmanager.dat.
Possibly. But this isn't your problem right now, so I'd leave that alone for the time being, until you get going again.
I don't know what this means. Do you happen to have Kaspersky, to be able to advise the setting to change?
See https://support.mozilla.org/en-US/kb/error-codes-secure-websites#w_kaspersky
To reach the above screenshot in Address Book, I tap Tools > Options > Address Books > Text file > All Files > open old backed up abook.mab.
You need to select the "Mork Database (.mab)" format when trying to importing abook.mab.
Thanks for your help.
I updated to v99.0b2 and changed Kaspersky setting, but it still wouldn't connect to server. I found something other than user selection had changed setting to 'Automatic proxy' (no address stated), so changed it back to 'No proxy' and reverted to v68.9, which connected to server. With 99.0b2, I lost use of all 7 extensions, and there were no alternatives.
This has been main reason for not wanting to update, and having automatically updated to v68.12.1, I selected 'let me choose whether to install them'. I won't install any. I used to update all software inc drivers on seeing new versions available, but it caused more problems than it was worth. Don't try to fix something which works.
Something other than user selection has since changed setting to 'system proxy'. I don't use one, but it's working.
68.12.1 connects with/without OAuth2 authentication, though I've chosen OAuth2.
It's disappointing so many people used to write useful extensions, only to find they were made incompatible repeatedly (without having their functions built into Thunderbird). As result, those left aren't as useful. 1 example is the oft-quoted MoreFunctionsForAddressBook. Knowledgebase says "Other address books (such as "abook-1.mab") can not be copied from profile to profile this way because by default Thunderbird only knows about the "Personal Address Book" and "Collected Addresses" address books." If things like this are known, why aren't they corrected?
I'm using new profile created with this 68.9 installation. Importing Mork database isn't option, but I think above link provides answer.
Where do I find last profile's adaptive junk filter log (not copied to new profile)? Apart from filters, is anything else not copied to new profile?
Thanks.
Modified by Andrew
Importing Mork database isn't option
You'd need to export address books you created in ldif format first.
Apart from filters, is anything else not copied to new profile?
Not sure what you mean. See if this helps. http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Thunderbird