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TB is deleting my SMTP profiles, how to stop this?

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  • Last reply by simeon3

simeon3
simeon3
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TB newbie (but lots of experience with email etc)... I have 12 different email addresses that all require a different SMTP config. I had them all setup, all the SMTP profiles showed in the list of them (see screenshot of the only two remaining) and could be selected by each account as desired. I tested them all and they all worked perfectly. After closing TB and coming back in this morning and downloading mail from all my email accounts they're now only two SMTP profiles left and my various email addresses are all being assigned to ones that are not for that email account... so obviously I cannot legitimately send any email out from those accounts. Why is this happening and how do I fix it?

If this cannot be sorted out I'll need to request a refund on my monthly donation just started.

TB newbie (but lots of experience with email etc)... I have 12 different email addresses that all require a different SMTP config. I had them all setup, all the SMTP profiles showed in the list of them (see screenshot of the only two remaining) and could be selected by each account as desired. I tested them all and they all worked perfectly. After closing TB and coming back in this morning and downloading mail from all my email accounts they're now only two SMTP profiles left and my various email addresses are all being assigned to ones that are not for that email account... so obviously I cannot legitimately send any email out from those accounts. Why is this happening and how do I fix it? If this cannot be sorted out I'll need to request a refund on my monthly donation just started.
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simeon3
simeon3 Question owner
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UPDATE: in doing some testing I'm seeing that the SMTP profiles are still present and associated with the email accounts and everything works when I send email from each of the email addresses. Further, AFTER I have sent email from any of my email addresses whose SMTP profile was no longer being shown in the list of them (see screenshot above), it then appears back in the list! See new screenshot.

That is very strange behavior... this has to be some type of bug, so I'm herein reporting it. I'll also look around and see if there isn't some other place for that.