Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Costco.com website will not display store locations or product reviews when using FireFox browser

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by ME

ME
ME
more options

Costco.com website will not display store locations or product reviews when using FireFox browser. Website works fine when using Chrome browser. This is a recent problem as all info on the Costco website displayed properly with Firefox not that long ago. As an example, when I enter my zip code to find the closest stores, nothing is displayed now when a map and store list used to come up. I've tried changing various settings, but no go. Any advice would be appreciated...

Costco.com website will not display store locations or product reviews when using FireFox browser. Website works fine when using Chrome browser. This is a recent problem as all info on the Costco website displayed properly with Firefox not that long ago. As an example, when I enter my zip code to find the closest stores, nothing is displayed now when a map and store list used to come up. I've tried changing various settings, but no go. Any advice would be appreciated...

All Replies (5)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I can replicate the issue on Linux. Tried 2 versions of 92(distro and separate version), ESR 78.13, and Nightly in safe mode, but no joy. Even Chrome didn't work for me. WaterFox is the only browser that worked for me. see screenshot

FredMcD
FredMcD
more options

I used several versions of Firefox and had no problem.


Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

ME
ME Question owner
more options

I used Troubleshoot (Safe) mode and the problem still exists. Also made sure to clear cookies and cache again, but still no luck. I can still use the Chrome browser with no problems, but I just tried the MS Edge browser and that results in the same problem I'm having with Firefox -- get a blank display instead of the usual map and store location list. Any other ideas?

FredMcD
FredMcD
more options

Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

ME
ME Question owner
more options

I appreciate your assistance, but unfortunately, still no success. Have tried clearing cookies, cache, and history multiple times, but no go. Also tried just a single website removal as suggested with same result.