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Firefox crashes all the time - tried refresh, safe mode, disabling hw acceleration. Reinstalled multiple times including earlier version.

  • 2 replies
  • 1 has this problem
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  • Last reply by FredMcD

dan.kline
dan.kline
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Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc.

Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help.

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

Have tried just about everything (i think) as i have read in the other support posts. When i boot my computer and try firefox, it loads for a second and then crashes asking to send the crash report and to restore the tab. I click yes and it crashes again with the same window. Sometimes if i reboot it all of a sudden works. But literally everyday when i log on for the first time it crashes, then i reboot and sometimes it crashes, and then sometimes on the second reboot it just works somehow. I have tried installing earlier versions, refreshing firefox, starting in safe mode etc. Here are a few of the crash IDs that were submitted successfully (others failed to submit). Thanks for your help. bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123 bp-838ee5a6-c78d-441d-a830-78be20201123 bp-cad59347-bdef-48a8-9965-742960201123

All Replies (2)

FredMcD
FredMcD
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Product Firefox Release Channel release Version 83.0 Build ID 20201112153044 (2020-11-12) Buildhub data OS Windows 10 OS Version 10.0.18363

bp-184c9810-753f-4c95-8ab9-7bdbf0201123 bp-9dd6128c-efde-48d2-8a60-cca8b0201123

Signature: mozilla::dom::DOMException_Binding::Wrap

Uptime 7 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ +++++++++++++++++++++++++++++++++++++++++++++ bp-838ee5a6-c78d-441d-a830-78be20201123 Signature: DrawImageInternal

Uptime 96 seconds (1 minute and 36 seconds)

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

mfehcinj.dll = McAfee LLC ++++++++++++++++++++++++++++++++++++++++++ bp-cad59347-bdef-48a8-9965-742960201123 Signature: mozilla::dom::HTMLInputElement::FieldSetDisabledChanged

Uptime 2 seconds

Crash Reason EXCEPTION_SINGLE_STEP

FredMcD
FredMcD
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Make sure McAfee is up to date.


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia