no longer have access to email. I was using ,y firefox account fine, but now after I log in you ask verification code which is sent to the old nonactive email.
I was using firefox sync account wadahi@top-mails.net just fine. that email was deleted for non-use. No verification procedure was laid out anywhere in the agreement. Then firefox modified the agreement and now sends verification codes to that email, which I no longer have access to. I am able to login in my account using the login and password , however firefox now wont allow me to change the email to the new one to receive verification code. I need access to my bookmarks and saved passwords NOW! Firefox had no rights to unilaterally change the agreement without notice to the customer. Firefox had no right to impose the verification email without letting the customer make sure his email can still recieve verification codes. Firefox failed to provide customer support because it doesnt even have a technical support email or phone number like a registered business should have. I lost access to my bookmarks and saved passwords because of negligence and reckleness of Firefox in failing to notify the customer to change the email to make sure the email can receive incoming emails and is current. I have the access to my firefox sync account, however it wont let me login without the verification code which is being sent to a nonactive email, used many years ago.
Suggested resolution: if you are a smart and relatively educated techncial support, you would realize that the same ip address would indicate that I am who I am and I should be allowed to change the email. However, firefox provided no technciall support and DID NOT EVEN HAVE A CONTACT EMAIL, while making significant profits from the customers and yet fails to provide technical support.
I need access to my bookmarks NOW!
Chosen solution
To further clarify the verification process, it's very simple. You click to start the verification process. The Firefox Account system sends a randomly generated code to the email address that you have on your account. You enter the code that received in your email (or click the link in the email that has the code included) and the Firefox Account system compares that to the code that it sent to you. if it's correct, you're verified. If it's wrong or if you don't enter a code within the time limit, the code becomes invalid and you need to request a new code.
It has nothing to do with IP addresses or anything like that. In fact, you can enter the code or click the link from an entirely different computer if you want to. It's simply to verify that you have access to the email address on the account in order to prove that you are most likely the account owner.
Unfortunately, this discussion has gone on for far too long. There's nothing more that I can assist you with. I've provided you with all of the necessary information related to your problem.
I totally understand that losing your bookmarks and other data is frustrating. As much as I truly would like to help you, it's just not possible. Sorry.
Read this answer in context 👍 0All Replies (7)
And now you gave me all the grounds in the world to believe that Firefox stores a lot more Personally identifiable Information than it actually disclosed in it’s official documentation. To employ the identity verification not only you must store the ip and the location, you most likely use browser fingerprinting and I wonder now for how long you store this and why you never disclosed that part of the software code to your consumers. I feel mislead by your advertising comparing where Firefox claimed to be open source and privacy oriented.
Since I'm not a Mozilla employee, I cannot speak officially for the company.
However, while Mozilla is a privacy oriented organization, there are plenty of situations where, in order for something to be secure, it requires a compromise.
You could say that having to enter your email address into Firefox Accounts goes against privacy. However, without that, there would be no possible way for the Firefox Accounts system to work. There would be no possible way to even be able to identify which account belongs to which user.
The fact of the matter is, the verification process is in place to protect your privacy. Your account has all kinds of private sync data, like your bookmarks and passwords. That's what's being protected.
As a side note, yes some data is collected. It's necessary to collect certain data for stuff to work.
For official information about what data is collected and how it's used, I will refer you to the Firefox Privacy Notice.
Chosen Solution
To further clarify the verification process, it's very simple. You click to start the verification process. The Firefox Account system sends a randomly generated code to the email address that you have on your account. You enter the code that received in your email (or click the link in the email that has the code included) and the Firefox Account system compares that to the code that it sent to you. if it's correct, you're verified. If it's wrong or if you don't enter a code within the time limit, the code becomes invalid and you need to request a new code.
It has nothing to do with IP addresses or anything like that. In fact, you can enter the code or click the link from an entirely different computer if you want to. It's simply to verify that you have access to the email address on the account in order to prove that you are most likely the account owner.
Unfortunately, this discussion has gone on for far too long. There's nothing more that I can assist you with. I've provided you with all of the necessary information related to your problem.
I totally understand that losing your bookmarks and other data is frustrating. As much as I truly would like to help you, it's just not possible. Sorry.
I hope that any reasonably educated person reading this discussion can see how outrageous it is that the user who had has login and password, verified his account with the primary email was subjected to additional primary email verification many years after account creation. On the grounds unknown to anyone and without a chance to change the primary email before losing access to the primary email.
I really wish some big news media pick up on this thread. Never seen anything more outrageous than that.
Imagine what impact your statements made on people of some countries using your software believing it was designed not to know who they are? why wouldn’t you tell it to journalists in Iran North Korea and Russia that Firefox would like to make sure “you are who you are” and uses very special measures allowing to associate the activities of those identity verified accounts ? My bookmarks mean nothing compare to the safety of the journalists in those countries who are probably unaware of that identity verification measures in their privacy oriented Firefox browser?
Modified by simon42
2 days, no substantive response, my problem still isn’t solved. What a great tech support.
Do you have the data (bookmarks, password, etc) on your computer?
Firefox Sync is designed to make sure that your data is the same on every device that you have. Theoretically, you should already have that data on your computer(s). Even if you lose access to your Firefox Sync account, the data that's already been saved to your browser will still be there.
If you still have that data, you can simply create a new account under a valid email address and then the data will be sent back to the Firefox Sync servers and you will be able sync between your devices again.