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firefox failed to sync some add-ons

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by marvind

marvind
marvind
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So I have firefox on 2 computers. On one of the computers, there are 6 add-ons. But on the other computer, there are only 5. So 1 add-on didn't sync to the other computer. BTW, the add-on is "proxy swichyomega".

and by the way I've experiencing add-on sync problem for a very long time and for various add-ons, which is very annoying and very disappointing. I switched to Chrome in the last few months, now I'm giving firefox another try and I'm experiencing this.

and furthermore, the process for creating this post really sucks. why do I need to create an account? why not just use the sync account? why so many steps with each step displaying over-sized text?

and BTW, here's a piece of the last sync log from the computer that's missing the add-on:

1521120304692 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120304692 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120304692 Sync.Service INFO Starting sync at 2018-03-15 21:25:04 in browser session L1ut-6J3H0rq 1521120304694 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521120304702 Sync.Status INFO Resetting Status. 1521120304704 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1521120304704 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521120305002 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120305002 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1521120305028 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120305030 Sync.Service INFO Starting sync at 2018-03-15 21:25:05 in browser session L1ut-6J3H0rq 1521120305030 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: [email protected]:43:5 < [email protected]:119:11 < [email protected]:133:9 < [email protected]:1099:12 < sync/<@service.js:1091:13 < [email protected]:107:22 < [email protected]:1080:12 1521120305058 Sync.Service INFO Cannot start sync: already syncing? 1521120313986 Sync.Resource WARN GET request to https://sync-560-us-west-2.sync.services.mozilla.com/1.5/85550035/info/collections failed: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313988 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1521120313988 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1521120313988 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313990 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1521120313994 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313996 Sync.ErrorHandler DEBUG Addons installed: 5 1521120313996 Sync.ErrorHandler DEBUG - Diigo Web Collector - Capture and Annotate, version 6.0.0.4, id {fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3} 1521120313996 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.10, id [email protected] 1521120313996 Sync.ErrorHandler DEBUG - Greasemonkey, version 4.2, id {e4a8a97b-f2ed-450b-b12d-ee082ba24781} 1521120313996 Sync.ErrorHandler DEBUG - DuckDuckGo Privacy Essentials, version 2018.3.2, id jid1-ZAdIEUB7XOzOJw@jetpack 1521120313996 Sync.ErrorHandler DEBUG - Decentraleyes, version 2.0.3, id jid1-BoFifL9Vbdl2zQ@jetpack

So I have firefox on 2 computers. On one of the computers, there are 6 add-ons. But on the other computer, there are only 5. So 1 add-on didn't sync to the other computer. BTW, the add-on is "proxy swichyomega". and by the way I've experiencing add-on sync problem for a very long time and for various add-ons, which is very annoying and very disappointing. I switched to Chrome in the last few months, now I'm giving firefox another try and I'm experiencing this. and furthermore, the process for creating this post really sucks. why do I need to create an account? why not just use the sync account? why so many steps with each step displaying over-sized text? and BTW, here's a piece of the last sync log from the computer that's missing the add-on: 1521120304692 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120304692 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120304692 Sync.Service INFO Starting sync at 2018-03-15 21:25:04 in browser session L1ut-6J3H0rq 1521120304694 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1521120304702 Sync.Status INFO Resetting Status. 1521120304704 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1521120304704 Sync.BrowserIDManager DEBUG _ensureValidToken already has one 1521120305002 Sync.SyncScheduler DEBUG Network link looks up. Syncing. 1521120305002 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=schedule) 1521120305028 Sync.Service DEBUG User-Agent: Firefox/59.0 (Intel Mac OS X 10.13) FxSync/1.61.0.20180310025718.desktop 1521120305030 Sync.Service INFO Starting sync at 2018-03-15 21:25:05 in browser session L1ut-6J3H0rq 1521120305030 Sync.Service DEBUG Exception calling anonymous function: LockException: Could not acquire lock. Label: "service.js: sync". (resource://services-sync/util.js:43:5) JS Stack trace: [email protected]:43:5 < [email protected]:119:11 < [email protected]:133:9 < [email protected]:1099:12 < sync/<@service.js:1091:13 < [email protected]:107:22 < [email protected]:1080:12 1521120305058 Sync.Service INFO Cannot start sync: already syncing? 1521120313986 Sync.Resource WARN GET request to https://sync-560-us-west-2.sync.services.mozilla.com/1.5/85550035/info/collections failed: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313988 Sync.Status DEBUG Status.sync: success.sync => error.login.reason.network 1521120313988 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed 1521120313988 Sync.ErrorHandler ERROR Sync encountered an error: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313990 Sync.SyncScheduler DEBUG Next sync in 600000 ms. (why=reschedule) 1521120313994 Sync.Service DEBUG Exception calling anonymous function: [Exception... "The connection was established, but the data transfer was interrupted" nsresult: "0x804b0047 (NS_ERROR_NET_INTERRUPT)" location: "<unknown>" data: no] No traceback available 1521120313996 Sync.ErrorHandler DEBUG Addons installed: 5 1521120313996 Sync.ErrorHandler DEBUG - Diigo Web Collector - Capture and Annotate, version 6.0.0.4, id {fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3} 1521120313996 Sync.ErrorHandler DEBUG - uBlock Origin, version 1.15.10, id [email protected] 1521120313996 Sync.ErrorHandler DEBUG - Greasemonkey, version 4.2, id {e4a8a97b-f2ed-450b-b12d-ee082ba24781} 1521120313996 Sync.ErrorHandler DEBUG - DuckDuckGo Privacy Essentials, version 2018.3.2, id jid1-ZAdIEUB7XOzOJw@jetpack 1521120313996 Sync.ErrorHandler DEBUG - Decentraleyes, version 2.0.3, id jid1-BoFifL9Vbdl2zQ@jetpack

All Replies (2)

Shadow110
Shadow110
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Hi, none of your code means anything to us here as we do not do anything here with Sync other than provide information. Though maybe someone knows it. This is all I have on Sync :

If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines

Please let us know if this solved your issue or if need further assistance.

marvind
marvind Question owner
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Hi Pkshadow, Thanks for your reply. but unfortunately it does not help me.

I think I know perfectly well how to setup and use sync, so the links you provided do not help me.

The problem is very simple, one add-on does not get synced to my other computers while most add-ons do.

I turned on option "services.sync.log.appender.file.logOnSuccess" and performed "sync now" on both ends, and I could see a "success-sync-xxx.txt" on both ends , which means both FF instances think they have synced with cloud successfully, which makes me believe this is a bug. will report it.