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system error saying it will not start because mozglue.dll is missing from my computer. How is this possible when ive un/re-installed the newest version -win7 64

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  • Last reply by Shadow110

bern4691
bern4691
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After using the program Rosetta stone for a few sessions for school Firefox crashed and would not load but only to give me an error message saying that The program can't start because mozglue.dll is missing from your computer. Try reinstalling the program to fix this problem. However, i've done a system restore back to the point when it was working and still received an error. I've also uninstalled and reinstalled the software at least 8 times getting the same result every time. I've also deleted all files associated with installed mozilla before finally coming to the support site. Please help! I need this browser to run the speech recognition for Rosetta Stone for school. Thank you in advance, Bern

After using the program Rosetta stone for a few sessions for school Firefox crashed and would not load but only to give me an error message saying that The program can't start because mozglue.dll is missing from your computer. Try reinstalling the program to fix this problem. However, i've done a system restore back to the point when it was working and still received an error. I've also uninstalled and reinstalled the software at least 8 times getting the same result every time. I've also deleted all files associated with installed mozilla before finally coming to the support site. Please help! I need this browser to run the speech recognition for Rosetta Stone for school. Thank you in advance, Bern

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Shadow110
Shadow110
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This is the best way to uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.1 with a Full Version Installer https://www.mozilla.org/firefox/all/

If still fails maybe a cleaner cc...maybe...

Repair System Registry and Files

(FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)

To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files

Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter.

Windows 10 To run the DISM command use the Windows key + X keyboard shortcut to open the Power User menu, then select Command Prompt (Admin). Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter. Reboot After.

Note : SFC fixes files locally using files found on your system. Note : DISM goes up to Microsoft for new ones. Reboot

Please let us know if this solved your issue or if need further assistance.