We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why isn't sync working to bring my passwords & bookmarks to my new laptop?

  • 2 replies
  • 2 have this problem
  • 12 views
  • Last reply by cor-el

more options

Hi, I've seen a few users have this issue recently too. Maybe Mozilla needs to check this feature is functioning.

I have a new laptop and need my passwords and bookmarks from my old laptop (Mozilla Firefox).

As my old laptop's Firefox is associated with an account I logged in on the new one to sync the data.

Log in and confirmation by email went smoothly, however the sync didn't work. It says last synced today but I can't see the data, even after restarts.

Hi, I've seen a few users have this issue recently too. Maybe Mozilla needs to check this feature is functioning. I have a new laptop and need my passwords and bookmarks from my old laptop (Mozilla Firefox). As my old laptop's Firefox is associated with an account I logged in on the new one to sync the data. Log in and confirmation by email went smoothly, however the sync didn't work. It says last synced today but I can't see the data, even after restarts.

All Replies (2)

more options

Check and see that sync for the difference selections are check marked in your first browser.

more options