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firefox is currupting passwords and Ids. Refreshed 3 times only temp fix.

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

lesliestein
lesliestein
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password / ID is rejected when trying to enter Fidelity site. However no problem getting in when using microsoft Edge. refresh of firefox gives temp fix with same password / Id accepted then same reject problem returns.

password / ID is rejected when trying to enter Fidelity site. However no problem getting in when using microsoft Edge. refresh of firefox gives temp fix with same password / Id accepted then same reject problem returns.

All Replies (2)

FredMcD
FredMcD
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Is it only with the one site? Any problem on other sites?

Open the Password Manager and confirm the password is correct. Make sure there are not more than one entry.

Type about:preferences#security<enter> in the address bar.

Under Logins, Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button# or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.