Your Installed Plug-ins does not show a player. What are you using?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

I tried to do what you said but it does not work. Perhaps I am not doing what your instructions intended me to do. If so, then I do not understand your instructions. Can you make your instructions clearer and readily understandable ? Please let me know. My e-mail is: [email protected] Thank you.

edited email from public and spambots and nobody here will email a publicy posted email like this.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

YouTube would normally use the HTML5 media player in current Firefox releases.

Note that YouTube likely uses the HTML5 media player in current Firefox releases and that might not work properly on Windows XP. An alternative might be to force a Shockwave Flash player by using an extension, but that might not work either without issues on Windows XP.

This is way too complicated for me. Can you suggest a very very simple way to solve this problem ? PLEASE !