Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

all my local folders and messages disappeared when I installed Win 10

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by christ1

Mldean
Mldean
more options

I was running Win 8.1 with Firefox as a browser and Thunderbird as a email handler when I updated to Win 10. After making Firefox and Thunderbird my defaults and an automatic sync, all I have left of my local folders is the the trash and outbox.

I was running Win 8.1 with Firefox as a browser and Thunderbird as a email handler when I updated to Win 10. After making Firefox and Thunderbird my defaults and an automatic sync, all I have left of my local folders is the the trash and outbox.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Did you choose one of the options for Windows 10 preserving your data (e.g., reset, refresh, or possibly similar terms)? You can check for a folder named

C:\Windows.old\Users\your-username\AppData\Roaming\Thunderbird

If you do not immediately see AppData, make sure Windows shows hidden files and folders. To change that setting, see this article (hopefully it's similar in Windows 10): http://windows.microsoft.com/en-us/windows/show-hidden-files

Do you have such a folder?