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FireFox & Blackboard try to open a submitted Word document, screen shows Office 2013 Configuration Process why?????

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  • Last reply by DoctorRTM

DoctorRTM
DoctorRTM
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Office 2010 and Office 2013 are on my computer - when I use Chrome or IExplorer in Blackboard - I can open student papers fine in the "Protected View enabling editing" but not in FireFox - Word opens and the screen with Office Prof. Plus 2013 Configuration Process -and it takes forever and then it wants you to restart your computer - this is ridiculous and when it does restart and you are back again the same thing happens - it wants to forever CONFIGURATE Office 2013 - this does not happen in Chrome with BlackBoard or Edge or IE. What is wrong with FireFox?

Office 2010 and Office 2013 are on my computer - when I use Chrome or IExplorer in Blackboard - I can open student papers fine in the "Protected View enabling editing" but not in FireFox - Word opens and the screen with Office Prof. Plus 2013 Configuration Process -and it takes forever and then it wants you to restart your computer - this is ridiculous and when it does restart and you are back again the same thing happens - it wants to forever CONFIGURATE Office 2013 - this does not happen in Chrome with BlackBoard or Edge or IE. What is wrong with FireFox?

All Replies (2)

DoctorRTM
DoctorRTM Question owner
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Firefox is no help at all with these issues - I am going over to Chrome and Edge as my browsers to rely on.

DoctorRTM
DoctorRTM Question owner
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You absolutely correct. Chrome is becoming my browser of choice. So disappointed in FireFox.