Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I keep getting an error message when I exit Firefox. memory xxxx can't be read. what's going on?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

lafrost
lafrost
more options

I've already tried deleting the Firefox Installation folder and did a fresh install of Firefox. I also went through a scan of my computer and did a disk defrag and optimization. The problem still occurs.

I've already tried deleting the Firefox Installation folder and did a fresh install of Firefox. I also went through a scan of my computer and did a disk defrag and optimization. The problem still occurs.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 16.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.