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Firefox for Mac - issues with Google apps (music, youtube)

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  • Last reply by FredMcD

riceman
riceman
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In the past few weeks I have had issues loading Google based services in Firefox. I at first assumed it was thanks to my old macbook having issues, but now I have a brand new macbook that I freshly installed Yosemite and Firefox on, same issues. Google music fails to load, most songs will not play, eventually giving an error that the page needs to be refreshed. Youtube preview shots load slowly if at all, ads won't load, movies won't load. A few restarts and refreshes of the page seem to help, but not always.

I have 0 plugins installed, this is a baseline install of FIrefox.

Safari and Chrome work fine on the same (new) machine on the apps in question. I've seen a few questions similar posted, but no real answers. IPV6 is enabled, but my home network and provider support it fully, and no other sites/issues are present.

In the past few weeks I have had issues loading Google based services in Firefox. I at first assumed it was thanks to my old macbook having issues, but now I have a brand new macbook that I freshly installed Yosemite and Firefox on, same issues. Google music fails to load, most songs will not play, eventually giving an error that the page needs to be refreshed. Youtube preview shots load slowly if at all, ads won't load, movies won't load. A few restarts and refreshes of the page seem to help, but not always. I have 0 plugins installed, this is a baseline install of FIrefox. Safari and Chrome work fine on the same (new) machine on the apps in question. I've seen a few questions similar posted, but no real answers. IPV6 is enabled, but my home network and provider support it fully, and no other sites/issues are present.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.