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Firefox sync doesn't recognize me although I received email and verified.

  • 1 reply
  • 8 have this problem
  • 12 views
  • Last reply by guigs

jpenha
jpenha
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I registered for Sync on May 2, received the verification email from Firefox Accounts <[email protected]> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

I registered for Sync on May 2, received the verification email from Firefox Accounts <[email protected]> on that day, and immediately verified. But ever since, I have not been able to log in and when I asked to reset password, I was told that there is no record of my email address--the same address at which I received the "Verify your account" email.

All Replies (1)

guigs
guigs
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HI jpenha, Thank you for your question. Is this happening on the same device? Also, in order to further investigate can you please provide a sync log for when this is happening:

  1. In about config turn on sync logging
  2. Try to login, then go to about:sync-logs

Any errors or logs at the time should give a hint to what is happening. :-)