Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Can you open the about:addons page (Tools > Add-ons > Extensions)?

• Help > Restart with Add-ons Disabled

A recent change has broken some extension causing the location bar not to work.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

• Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

• https://support.mozilla.org/kb/Safe+Mode
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can use one of these to start Firefox in Safe Mode:

• On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
• On Mac, hold down the Options key while starting Firefox
• Help > Restart with Add-ons Disabled

• https://support.mozilla.org/kb/Safe+Mode

I found that I could only start in safe mode using the shift key. The first browser started with the address and after closing the address is no longer there again.

In the Safe Mode Dialog, please click "Reset Firefox".

Did you try to disable all extensions while in Safe Mode?

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I had the same problem and thought that resetting Firefox was not a reasonable solution. Nonetheless, I tried it just to prove it wouldn't work ... AND IT WORKED! Thanks!