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ვრცლად

ეს თემა დაარქივებულია. დასვით ახალი კითხვა, თუ დახმარება გესაჭიროებათ.

PRESENT P7M ATTACHMENTS APPARENTLY MISSED

  • 4 პასუხი
  • 1 მომხმარებელი წააწყდა მსგავს სიძნელეს
  • 6 ნახვა
  • ბოლოს გამოეხმაურა teiafer

teiafer
teiafer
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Hi all!

I've a weired problem and I can't find a clue. It is, on some of my clients (*) with Thunderbird when it arrives a mail (**) with a 7PM attachment (***) , the icon of the attachment is displaied on the row of the message list window on the right, but when it is opened, it is no more diplayed, neither in any way accessible and when I close the window of the mail, it is no more displayed also in the message list window where it was displaied before. The attachment are there, as you can see by opening the sorce of the message and also doing a forward, but the user can't get it in any way.

(*) Win 7 Pro, the problem is on about one on ten and of them and now there are two clients with such behaviour (**) also from another Thunderbird client, the server is Zimbra (***) 7PM are a type of digitally signed files for the system of italian digital signature

--- Informazioni di base Nome Thunderbird Versione 52.8.0 User agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Cartella del profilo (disco locale) ID di build dell'applicazione 20180516145259 Plugin attivi about:plugins Configurazione build about:buildconfig Utilizzo memoria about:memory Profili about:profiles Account di posta e news

SENSIBLE DATA CANCELED

Segnalazioni di arresto anomalo ID segnalazione Inviata

Tutte le segnalazioni Estensioni Nome Versione Attiva ID Lightning 5.4.8 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Preferenze importanti modificate Nome Valore browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 52.8.0 font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 28b284df-33b2-4ab0-8ec7-51223b76a07 media.gmp.storage.version.observed 1 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1527672295 places.history.expiration.transient_current_max_pages 122334 plugin.importedState true security.sandbox.content.tempDirSuffix {a4869970-11e8-48a2-9889-48707506af93} Grafica GPU #1 Descrizione Intel(R) HD Graphics ID produttore 0x8086 ID dispositivo 0x0102 RAM Unknown Driver igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Versione driver 8.15.10.2696 Data aggiornamento driver 3-19-2012 Features Direct2D false DirectWrite true (6.2.9200.22164) Rendering WebGL false AzureCanvasBackend skia AzureCanvasAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend skia JavaScript GC incrementale 1 Accessibilità Attivato 0 Impedisci accessibilità 0 Versioni librerie Versione minima prevista Versione in uso NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

Hi all! I've a weired problem and I can't find a clue. It is, on some of my clients (*) with Thunderbird when it arrives a mail (**) with a 7PM attachment (***) , the icon of the attachment is displaied on the row of the message list window on the right, but when it is opened, it is no more diplayed, neither in any way accessible and when I close the window of the mail, it is no more displayed also in the message list window where it was displaied before. The attachment are there, as you can see by opening the sorce of the message and also doing a forward, but the user can't get it in any way. (*) Win 7 Pro, the problem is on about one on ten and of them and now there are two clients with such behaviour (**) also from another Thunderbird client, the server is Zimbra (***) 7PM are a type of digitally signed files for the system of italian digital signature --- Informazioni di base Nome Thunderbird Versione 52.8.0 User agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Cartella del profilo (disco locale) ID di build dell'applicazione 20180516145259 Plugin attivi about:plugins Configurazione build about:buildconfig Utilizzo memoria about:memory Profili about:profiles Account di posta e news SENSIBLE DATA CANCELED Segnalazioni di arresto anomalo ID segnalazione Inviata Tutte le segnalazioni Estensioni Nome Versione Attiva ID Lightning 5.4.8 false {e2fda1a4-762b-4020-b5ad-a41df1933103} Preferenze importanti modificate Nome Valore browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size_cached_value 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false extensions.lastAppVersion 52.8.0 font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Calibri font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 28b284df-33b2-4ab0-8ec7-51223b76a07 media.gmp.storage.version.observed 1 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1527672295 places.history.expiration.transient_current_max_pages 122334 plugin.importedState true security.sandbox.content.tempDirSuffix {a4869970-11e8-48a2-9889-48707506af93} Grafica GPU #1 Descrizione Intel(R) HD Graphics ID produttore 0x8086 ID dispositivo 0x0102 RAM Unknown Driver igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Versione driver 8.15.10.2696 Data aggiornamento driver 3-19-2012 Features Direct2D false DirectWrite true (6.2.9200.22164) Rendering WebGL false AzureCanvasBackend skia AzureCanvasAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend skia JavaScript GC incrementale 1 Accessibilità Attivato 0 Impedisci accessibilità 0 Versioni librerie Versione minima prevista Versione in uso NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

გადაწყვეტა შერჩეულია

Onno Ekker said

I suspect that the message is in some strange format, so that Thunderbird doesn't understand its structure. You can try setting the pref mailnews.display.show_all_body_parts_menu to true and see if you can view the attachment when you set the view to View > Message Body As > All Body Parts…

Thanks, maybe it would have worked, or at least to understand the trouble, but now I already have installed ThunderPEC plugin that solved my issue (P7M is an italian thing like spagetti, it is, they are related to our national digital signature protocol; maybe it'a a problem of MIME coding).

პასუხის ნახვა სრულად 👍 0

ყველა პასუხი (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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The bug is displaying the attachment icon at all, not the non display of the email signature file. It is not meant to be read, displayed or opened. That is handled by displaying the signed mail icon in the message header.

teiafer
teiafer კითხვის დამსმელი
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Matt said

The bug is displaying the attachment icon at all, not the non display of the email signature file. It is not meant to be read, displayed or opened. That is handled by displaying the signed mail icon in the message header.

The problem is that the p7m file is a digital signed pdf, so if the user can't see it and more important if he can't open it, that's a nasty issue and I think a Thunderbird bug, because in other mailer the file is visible and the user can open it.

Onno Ekker
Onno Ekker
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I suspect that the message is in some strange format, so that Thunderbird doesn't understand its structure. You can try setting the pref mailnews.display.show_all_body_parts_menu to true and see if you can view the attachment when you set the view to View > Message Body As > All Body Parts…

teiafer
teiafer კითხვის დამსმელი
more options

შერჩეული გადაწყვეტა

Onno Ekker said

I suspect that the message is in some strange format, so that Thunderbird doesn't understand its structure. You can try setting the pref mailnews.display.show_all_body_parts_menu to true and see if you can view the attachment when you set the view to View > Message Body As > All Body Parts…

Thanks, maybe it would have worked, or at least to understand the trouble, but now I already have installed ThunderPEC plugin that solved my issue (P7M is an italian thing like spagetti, it is, they are related to our national digital signature protocol; maybe it'a a problem of MIME coding).

ჩასწორების თარიღი: , ავტორი: teiafer